ComplaintsforSS Solutions LLC
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Complaint Details
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Initial Complaint
05/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The site stated that I was approved for an annulment after entering my info and stated the price of $159. After entering my card info along with additional info, they notify me that my case needs additional review. To expedite the process it would be an extra $110. I was not about to move forward unless I clicked on the link. Link did not state that I was agreeing to the $110 charge. I clicked the link and the next screen tells me that I approved the $110 charge to expedite the processing. I checked my bank account and the company had already charged my card the initial $159 asking with the $110. I wake up the next morning to an email stating they charged my card an additional $39 for printing and shipping of the documents. Later that day I receive another email stating 3 copies are required and they need an additional $79 for 2 more copies. At this point no services have been rendered and I have asked multiple times for a refund. They have refunded the $39 copy and ship fee. I am still out of pocket $159 plus $110. They notified me that they will not offer me a refund.Initial Complaint
08/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 7-3-2022 I requested services from this company and paid them $198.99 for.the services, They claim to have a 100% money back guarantee but when asked for a refund due to their site difficulty of use and my services were not fulfilled They would not contact me back or issue a refund.Initial Complaint
07/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 5/19 I went to the website get divorce papers.com to get divorce papers. I filled out a lengthy survey, then paid $178.99 for the paperwork, 89.00 for an online class to get sole custody of my daughter, 39.99 for expedited shipping and 99.00 for processing. I didn’t receive my documents so I called them on 5/30. I was told I had to approve my documents before they would be shipped. I did that and was told 3-5 business days. I didn’t receive anything then was billed 49.99 on 6/19 for a subscription I didn’t authorize. I disputed the 49.99 with my bank but not the 406.98 because I was still expecting the documents. I didn’t receive anything. I called them again in June and now again in July. I received no answers either by phone, email or chat though I’ve left several messages. When I try to login to their website now it says my account has been closed and I’m no longer a client due to a chargeback (which was only for the “subscription”) now I can’t get an answer from anyone about anything from this business.
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Customer Complaints Summary
33 total complaints in the last 3 years.
14 complaints closed in the last 12 months.