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Complaint Details
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Initial Complaint
07/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 8, 2023, I notice from my banking app that there was a charge pending. It was due to post on the same day but hadn't yet. At 12:21, I sent my husband to the Middletown branch of Dexsta, which is a shared branch of our credit union, to deposit the appropriate amount of funds to eliminate a $30 fee. My husband reached the bank before the Saturday closing hours of 1:00 pm.. He was not allowed admittance to complete a transaction because the shared banking stopped at 12:00. No where does it state separate banking hours that I could find. If they would've allowed my husband to complete the transaction, we wouldn't have been charged the $30 fee.Business response
07/24/2023
Ms. ************, we would like to apologize for yours and your husband’s recent experience with us. Due to the complexities involved with verifying and completing Shared Branching transactions, we stop offering this service thirty minutes prior to closing. These adjusted hours are posted on the Shared Branching website and in our branch lobbies. Based on your feedback, we will review our website and other publicly facing channels to see if we can provide more clarity to others seeking this service.
We hope that these steps address your dissatisfaction. If you have any additional concerns, please feel free to contact us directly.Customer response
07/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 20320273
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Contact Information
300 Foulk Rd Ste 100
Wilmington, DE 19803-3819
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.