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Complaint Details
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Initial Complaint
05/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I financed a truck at this dealership. Was told everything was good and will pass inspection. After waiting to receive my tags I took it to get inspection.. It failed inspection due to bad rear brakes and ball joints. I called the dealership they said they would fix it. What they did was took it to a shop known to them and got it to pass inspection. The problem was not fix all they did was put a sticker on and lied on the paper work. I still have bad brakes and its not safe for me to drive, unless I spend my own money and fix it.Business response
05/12/2022
Thank you for getting back to us about that Matter here is the fact for that deal that truck is 2006 ( 16 years Old ) with about 150 miles , before the Truck was Sold it went through the DE STATE INSP. 03/31/20222 just to make sure no issue for that truck
customer did drive the Truck before the sale and to make sure it is a good truck 3/31/2022 , since that day tell he contact us was no issue at all 05/05/2022 , we did talk to the customer and advice him that we will take the truck to another location for the state insp.
to make sure no issue or it need to be work on it ( we don't have a repair shop in our dealer ) it came back that it is Legally Passing The PA State insp.
we have no control over the insp. in Pa customer have all the Legal Docs to go back to the Insp. shop and let him know what is his concern ( we did no Lie to no one ) .
i have no problem to help him to get some suff done to the Truck under my Discount Rate but we at make car did not do anything allege for that deal ( By the way He did Singe AS IS Docs)
Finally we can help to resale his truck if he want to put it for sale in our lot ,
Thanks
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Contact Information
3700 N DuPont Hwy
New Castle, DE 19720-6318
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.