Business ProfileforBob Does Taxes

I am saddened to write this complaint as I have never had to do this or I always try to work diligently to resolve any issues. However, we were referred here as a starting point. There is complete negligence on the part of Bob in handling our taxes. Surely there may even be state compliance issues involved here as well. We filed our taxes with Bob on Feb 13, 2023 to get an early start as we are settling on a new home next month. My taxes usually get rejected due to a homebuyer rebate and Bob was aware of this. He said if they were rejected electronically that he would be sure to mail them in immediately after. However we never heard anything from Bob. We looked on the IRS website to check our refund status and nothing showed. We have been trying to reach him for almost a month. We have records of several outbound calls to him, a ton of emails, and my husband even tried to reach him through the website chat. All over the course of a month to get no response. Then I scheduled a phone appointment through his online scheduler on 3/28/23. He never called me and I could not reach him. It wasnt until I called his colleague on 3/28 to inform him that we have been trying to reach Bob for a month that I got an email back from Bob saying our taxes were rejected. Again, we filed Feb 13, 23(they get rejected immediately) and it wasnt until 3/28/23 that we were just informed that they were rejected. Even more unsettling is that we would have known this a lot sooner if Bob had taken the time to respond to one single call or email. It is now 3/30 and the filing deadline is in just a couple weeks and our taxes have not been completed. You would think Bob would have prioritized this knowing his negligence in informing us of the rejection in a timely manner and failing to return any of our numerous calls over the past several weeks, but we have not heard anything in 2 days. It is approaching the tax deadline and our taxes are still not filed.