ComplaintsforMishimoto Automotive

• Initial Complaint

  10/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a Mishimoto radiator that failed and was approved to be replaced by their warranty team however they took my my money and claim that there’s a “tricky situation” going on with my claim and the only thing I can do is pay again (that’s not going to happen) or wait until my funds are released (which I don’t trust either). I get a strong feeling that they are lying and I will have to fight to get my money back and will never get my replacement radiator which was approved by them. I want my replacement radiator. I also asked 3 times on the phone to speak with a supervisor and the associate I was dealing with was rude, tried to hurry me off the phone, and tried to act surprised when I told him I wanted to speak to someone higher up. Of course I never received a call back from anyone higher up either.

  Business response

  10/05/2023

  Hello,
  This customer's order never came through as he confirmed the website "timed out". The customer confirmed this is what happened when working with our team via email and we have confirmed that funds were never received. If the customer would like to work with their bank to remove the pending authorization, they are welcome to do so before resubmitting payment. If the customer is charged for some reason, they are welcome to provide a copy of their bank statement showing that this was an official charge, not just a pending authorization. 

  Customer response

  10/13/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 20694823

   

   

   

• Initial Complaint

  06/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Mishimoto, I opened a return back on may 23, 2022 and still havent received my refund. The return shows on the tracking number that you received the item on may 25, 2022 and your not refunding my return. Tracking number is:*************26636

  Business response

  06/22/2022

  Hello,

  This customer's return was processed within 1 business day since receiving the correct return tracking. The customer provided us with the incorrect tracking previously.
  

  Customer response

  06/28/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 17418457

   

   

   

  Business response

  07/07/2022

  We would suggest the customer to check the bank account records on or around June 14th to confirm that this refund made it through.  If the customer is looking at a statement which already closed, this refund would not show up.  If anything else, we would suggest that the customer reaches out to their financial institution with any additional questions. 

• Initial Complaint

  08/25/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 05/11/21, I purchased from Mishimoto - a radiator and a fan shroud and told my order will be shipped within two weeks. After several emails about the order not being shipped, a part of the order was shipped at the end of June, and that the second part of the order will be shipped by the end of July. The two parts can only work together and one cannot work without the other. Mishimoto is fully aware of this also. After several emails, I was told that the second part was not received. I then requested a refund for the first part and I was told a mailing label will be sent to me to return the item and I will get my refund. After not receiving the label and sending another email I was told there will be no refund. I sent another email and received a response that the second part was received and I must call to update my payment. When I called, I was told that the part is not in stock. I sent two emails to Mishimoto and have not received and response

  Business response

  08/26/2021

  Hello ****,
  
  Thanks for sending this in. I spent some time this morning looking over your ticket and it appears as if the fan shroud is out of stock. We are experiencing many delays with shipping and inbounding containers at the port. This is affecting many companies, not just Mishimoto. From what I have read, there are container shortages in addition to massive delays at the ports in California. The Covid-19 pandemic has resulted in a shift in customer spending away from services to goods due to restrictions imposed by national lockdowns. This resulted in the issue of container shortage becoming even more prominent as desirability increased, with many companies being unable to secure containers
  
  Due to these variables, we do not have an accurate ETA on when our next batch will arrive. We apologize for not being able to provide additional information at this time. That item was recently cancelled per your request.
  
  
  As advertised on our site, the radiator which you had also purchased and received is a direct fit and designed to work with your OEM equipment and we have yet to receive documentation proving otherwise. Would you be able to send us pictures showing that this is not possible within your support ticket? 

  Customer response

  09/02/2021

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  You have failed to address the issue. I purchased TWO items which as you said work together. You sent only ONE of the items and cannot supply the other item. You are asking me to use the item you sent with the other old part of mine. That is not what I wanted when I purchased BOTH items from you. Further, the old fan shroud that I have is damaged and that is the reason why I am replacing both parts. You cannot supply both parts which I need then take back the one part you sent and issue my refund 
  
  
  Regards,

  Complaint ID: 15798542

   

   

   

  Business response

  09/13/2021

  Hello,

   

  We are showing that a return label was provided to you and received back. The team is working on a refund and cancellation at this time. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩