Business ProfileforHitch RV LLC

I am so incredibly disappointed to say that my excitement over our experience with Hitch RV has forever been changed. I am appalled with how the after sale customer service was handled. We were bounced around for months trying to secure the items we were promised that were damaged during our walk through. These items were promised and signed off on by the service manager, Whisky. We've we're put off. Lied to. Completely disregarded. Never called back. Had we known the damaged items in our unit would not be handled as promised, we certainly would not have completed the sale. No one wants to purchase a brand new RV with damages. Integrity is so incredibly important and Hitch RV is proving they do not have that. I am uncertain how they could just to something, in writing, sign off on it, and then just disregard it, as if the papers were never signed. Whisky signed it. We signed it. It was a binding agreement. one of which, as I said above, we counted on when agreeing to the purchase. If you are looking to shop with an RV dealer with integrity, go elsewhere. One star is far too many for the way we were treated.