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Find a Location

Consumers Gas Cooperative has 1 locations, listed below.

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    Business ProfileforConsumers Gas Cooperative

    Natural Gas Companies

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    298 Tracy Bridge Rd, Orrville, OH 44667-9383
    BBB File Opened:
    5/26/2010
    Years in Business:
    14
    Business Started:
    5/26/2010
    Business Started Locally:
    5/26/2010
    Business Management
    • Mr. Lance Jones, Marketing Representative
    Contact Information

    Principal

    • Mr. Lance Jones, Marketing Representative

    Customer Contact

    • Mr. Lance Jones, Marketing Representative
    Additional Contact Information

    Fax Numbers

    • (330) 682-4145
      Primary Fax

    Email Addresses

    Website Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/02/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    This company is giving us a mere two months to change the heating system and appliances in our home. After a spotless 20+ year record of our buying natural gas, this company suddenly decides the supply pipeline to both us and our neighbors is no longer worth its upkeep. This is occurring even though their website clearly states, "We treat our members as important parts of our company and not just another number on a balance sheet."
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jennefe P

    5 stars

    01/31/2022

    last 8-18-21 I paid the **** w;/c under my ex husband name because they wont put on my gas heater. then later on they said I will have to have my own gas **** and inorder to do that I have to pay the deposit of $296.77 and the service fee of $95.00 to connect it since I cant pay it all at once I agree that they will billed twice and I pay it 10-15-21 for ****** and then I paid them again on 10-28-21 for $82,97 and they told me that that their company rulte to pay that first and now they billed me for $404.77 I called twice there and the first one said i got that **** because I did not pay my deposit I jsut did not argue coz at that time I dont have proof but I look at my record I paid twice on the first month so that means I am already paid then I called again and talk to another representative she said to write an email to tell them to check my account for clariffication but I did twice and still there is no responce. the first representative said to me if I dont pay this by the end of January they will cut off my gas I will pay gas but I want to make sure its right as I dont want to pay double because I am a single mom and money is not easy to find.

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