Business ProfileforMissionSquare Retirement

I have a *** retirement account with MISSION SQUARE RETIREMENT (MSR). The *** account allows employees to receive retirement distributions when they leave employment, regardless of the person's age without early withdrawal penalties, as per Federal Law. When I received my 2022 1099-R's from MSR they sent me one stating that a portion of my distribution was subject to early withdrawal penalties (10%). I've been receiving distributions for years with no penalty until 2022. I called MSR on 4-12-23 and spoke to a customer service representative who informed me the 1099-R was incorrect and that a new one would be emailed to me in 5 to 7 days, which I never received. Can we get a copy of this recorded conversation? So, after 3 weeks I sent a message via MSR's Website inquiring about the new 1099-R (messages attached). MSR responded by saying that it was now too late to correct the 1099-R and that my distributions are not subject to early withdrawal penalties (yet the 1099-R they sent me states that I did withdrawal the funds early and is subject to a 10% penalty that I will have to pay when I file my 2022 taxes). MSR will not explain or even a knoledge their own contradictions. MSR sent me a 1099-R that states a portion of my distribution is subject to earl withdrawal penalties, while at the same time telling me they are not subject to such penalties. Further discussions with MSR is futile, which is why I'm filing this complaint.