ComplaintsforNomadic Real Estate

• Initial Complaint

  04/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Details/Timeline: - I have been a customer (landlord) with Nomadic since June 2022 - Since becoming a customer, Nomadic has always deposited my tenant's rent after being received from the tenant - Nomadic then switched to a new payment system on January 5th, 2023 - As part of this switchover, Nomadic sent out marketing materials to customers (landlords) claiming rent would be sent out when received and deposits to landlords would take place after they have cleared Nomadic' s accounts - During this software switchover, Nomadic privately made the decision to hold funds as prepayment of rent (in escrow) if they were paid for future months rent charges - This decision was not communicated to customers, and is in direct conflict with the firm's stated policy and advertised claim on it's website to deposit net distributions typically within 1 business day after rent funds have cleared Nomadic' s account or depositing rent to landlords whenever rent is received - I contacted Nomadic regarding receiving their written policy for holding their customer's (landlord's) earnings in escrow and false advertising claims regarding deposits - Nomadic did not provide this policy in writing and decided not respond to me further regarding the company's false advertised claims - I am seeking that either Nomadic changes it's processes back deposit customer rent when it's received or that the firm takes down it's false advertised claims to landlords on it's website and send written clarification to property owners - I have attached Nomadic' s false advertising as well as my communications with the company

  Business response

  05/09/2023

  Thank you for reaching out and we apologize for any inconvenience experienced. We have ensured that any ads or FAQs on our website have been adjusted to ensure complete transparency regarding our rent collection practices so there is no further confusion.
  

• Initial Complaint

  01/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company is a real estate management company hired by my landlord, refuses to provide me with information regarding return of my security deposit plus interest after I have moved out and an inspection was done.

  Business response

  02/09/2023

  Thanks for reaching out to us about your security deposit. As Nomadic took over managing your home during your lease, your deposit was never transferred to us. We have reached out to the owner with your contact information in order for them to follow up. As soon as we get a response, we will follow up with you again as well.

• Initial Complaint

  09/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had a maintenance issue for the past week. I submitted a maintenance request on 9/13, and plumbers were supposed to come the next day. They showed up and did not fix the problem, saying that for one of the issues they would need to replace a part, but did not schedule a return date for replacing the part. For the other issue, they did some cursory work, but the problem came back within a couple of days. A week later I still do not even have a date or time to replace the part or get the other issue permanently fixed. They keep promising to call and schedule, but ultimately refuse to do any work. Maintenance will not pick up the phone, will not call anyone back if they leave a message, and if you speak to Customer Service, they just sit there because they cannot do anything and maintenance will not talk to Customer Service. They literally do nothing. It has been a week and they cannot do something as simple as schedule an appointment for a plumber to come out.

  Business response

  10/03/2022

  Hello,

  ******** Plumbing executed repairs on Thursday, 9/28 and there is no longer an outstanding issue. Please let us know if there is still an issue so we can send the plumber back out. Thank you

• Initial Complaint

  08/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My biggest complaint is re: what happened this week. A plumber came in to fix a temperature control issue in our shower. After he left, my roommate turned on the shower to test it out and wasn't able to turn it off. She called the plumber, who did not answer, then called Nomadic to ask them to contact the company so comeone could get to it ASAP. They filed a workorder and said the plumber would come back in the afternoon (a lie.) After an hour and a half of water pouring in the shower, the carbon monoxide alarm in the apartment went off and my roommate evacuated and called 911. She called Nomadic again stating it was now active emergency. They told her the work order had been updated and someone would be there in the afternoon, and were unbothered by how serious the situation had gotten. Dissatisfied with the response, I called Nomadic again and reiterated the urgency. They said a plumber would come in the afternoon. Not trusting them, I asked for the Plumbing company number so I could plead to them myself to come early. When I called, the plumbing company wasn't aware about the situation: NOMADIC hadn't contacted them! WE had to contact the plumber OURSELVES. They did NOTHING to repond to out urgent situation AND put our safety and health at risk! PURE NEGLIGENCE! We have had problems with Nomadic since our lease started on July 5th. We were supposed to access to our keys on move-in date but they never gave it to us. We emailed/called but got no response. We got our keys July 6th (after many calls and email), but they had FAILED to clear our the apartment. Amongst things left behind, worst was a used toilet brush and plunger that my roomate had to chuck out herself (YUCK!). We emailed/called about clearing out furniture so we could start moving OUR stuff in, but nothing was done. We waited a few days then had to clear it out ourselves. They also failed to take care of the maintenance issues and it was clear that the apartment hadn't been professionally cleaned.

  Business response

  08/30/2022

  Hello,

  We can confirm we did speak with the plumber so are unsure of the disconnect with the assumption they were not aware of the situation. However, we will follow-up and discuss this further with them again.

  We apologize about the toilet brush and plunger left in the unit, the latter usually something that is left behind by the homeowner. We regret you have had a less than ideal experience but our team will work to resolve any open issues to get things back on track.

• Initial Complaint

  08/24/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Nomadic Real Estate is the property management company that has a contract with the private landlord and owner, *****************************, for my rented home at ************************************, Washington, D.C. *********. When my roommate first had signed the lease, the company gave us several hours notice during the middle of the day on a 7/8, that we had to complete all steps to be able to retrieve our keys when our lease started on 7/4. We completed everything by 7/1 afternoon (setting up all utilities, filling out all paper work and reviewing the lease and contract with the landlord) but still did not receive the code to access our keys. Our calls and emails to Nomadic were ignored until 7/5, after our contracted move-in day. Then, upon moving in, it was clear that the home had not been cleaned: furniture from previous tenants, floors and drawers were dirty and closets were cluttered with personal items, plus a missing chunk of the bathtub, scratches and nails on the walls, even though landlord paid for turnover. We, the tenants, and the landlord made multiple calls and emails to Nomadic about our experience, but Nomadic didn't send a contractor to fix the issues for three weeks. Six weeks later, the bathtub issue still isn't fixed. On 8/23, we had plumbing issue in which water was flowing out of the bathtub and I couldn't turn it off. I called the plumbing company and Nomadic to contact a plumber, and there was no urgency despite water flowing for hours. This resulted in overheating the water heater, releasing gas, and myself and my cats were exposed to carbon monoxide poisoning. We had to evacuate and call the fire department; and wait until it was safe to return to the home. My pleas to Nomadic were ignored, and Nomadic never contacted the plumber. This is negligence and our health and safety were risked in a completely preventable situation. We want three month's rent ($7395) in compensation for this life-threatening event and for our landlord to terminate Nomadic's contract.

  Business response

  09/12/2022

  Hello,

  We have been in touch with the tenants directly on this matter.

  Business response

  09/14/2022

  Hello,

  All repairs have been addressed by our workmen to date. We apologize you did not have the smoothest of move-ins but rest assured we are working with the owner to address any existing or future concerns you may have. I understand Jenna spoke to you directly and is going to be your primary point of contact moving forward.

  The owner waived one month of rent for the inconvenience which we feel is more than appropriate based on the circumstances. We hope that you have a positive living experience moving forward.
  

• Initial Complaint

  07/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a lease with Nomadic on 05/06/21 and moved in on 05/10/21. When I did the tour in April there were still belongings from a previous tenant inside and in the back. I was told that they would be moved and they never were. The tenants upstairs moved out shortly after leaving my area in the back a mess and I had to beg Nomadic for a month to come pick everything up because they left a mattress laying down in the back and filled all bins, including recycling. I couldn't put my own trash out for weeks because of this. The front yard area was a mess when I moved in, but I did my due diligence of fixing it and nothing bloomed there until Spring, when it was time for me to move out. There are tenants upstairs who never bothered to help with that area. There was a huge bug problem inside and directly outside of my door that wasn't fixed when requested. I spent hundreds trying to maintain it. I even went two weeks without hot water. At no point did I come after Nomadic for any refunds/discounts. When renewal time came around, someone reached out on 02/23/22 saying they didn't have renewal options for me and would follow up shortly. I replied on 03/02 after not receiving that short follow up. She responded on 03/15 saying she still did not have my renewal options. On 03/18 they finally made me aware that rent would go up, which is why I opted to not renew. This is when someone else stepped in and told me I'd have to pay another month because I failed to alert them that I would not renew by 03/01. How was I supposed to agree to a renewal BEFORE knowing my renewal options ESPECIALLY when those options weren't clear until 18 days later? I paid it even though that is an extremely odd and predatory practice. I had to beg him to let me know what their process was. Now I received my security deposit back and they billed for the front yard and back area trash, but won't respond to my concerns about inaccuracies. Why do tenants have to abide by the lease, but not the company?

  Business response

  07/26/2022

  We have reached out to the tenant and have agreed to terms to resolve this issue.
  

• Initial Complaint

  07/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I moved out of a Nomadic Real Estate Managed apartment on May 23, 2022 and haven't received my security deposit of $2,000 back. It has been 56 days. I have contacted them via email and by phone ( on 6 different occasions) and never get a response or explanation. My last phone call I was put on hold and then cut off. I have complied with all the move out requirements. My former address was ***************, NW, Apt ***, Washington DC.. Thank you for your assistance in this matter.

  Customer response

  07/19/2022

  From: ************************* <*********************>
  Date: Sun, Jul 17, 2022 at 11:37 AM
  Subject: Complaint ID ********; Nomadic Real Estate
  To: <[email protected]>
  
  I am writing to inform you that my complaint was resolved on 7/17/22. I received a reimbursement of my security deposit via express mail.
  
  I did not see a way to inform you of the resolution on your website.
  
  Thank you for your assistance.
  
  *************************

• Initial Complaint

  06/12/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  An employee, Sahmirah, attempted to violate DC Housing rules and regulations by threatening to send me a Notice to Vacate, with no basis to do so (I have not been behind in rent, have not violated any provisions of the lease, and the owner has not indicated any other basis for such a notice). She threatened to send me the Notice to Vacate unless I signed an agreement related to a rent increase. The notice for rent increase itself may have violated  DC Housing Rules and Regulation. It appears that Nomadic and its employees are okay with violating DC Housing rules and regulations, as its employees seem to do so on a consistent basis.

  Business response

  06/23/2022

  We have reviewed the correspondence and there was no evidence that our staff threatened you. Our understanding is that you demanded personal financial information on why the owner is increasing the rent, which we are unable to provide (nor are we privileged to that information). Ultimately, the owner is exempt from rent control and our Landlord/Tenant attorney confirmed that the increase was lawful and well within the owner's rights. If you do not want to pay the increase, the only other alternative is to move out which is what our staff indicated by sending the Notice to Vacate form.
  

  Customer response

  07/02/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  It is obvious that the Respondent did not read the Complaint, let alone know or understand the laws they are required to follow.  I never indicated that the employee physically threatened me, just that they illegally threatened to send me a Notice to Vacate, which they did, and which the Respondent did just now in their response.  They cannot send me a Notice to Vacate unless they have specific reasons, which they do not.  If I wish to move, I would simply notify them myself, not have them illegally send me a Notice to Vacate as they claim they want to do in their response.  They are claiming they will send me a Notice to Vacate for no reason, which is illegal. 

  Regarding the part of their response about rent control, they refused to provide the legally required disclosure until months down the line and until I pointed out to them that they were violating the law by refusing to provide the required disclosures that indicate that the owner is a registered rental business AND is exempt from rent control.  They are required to provide these disclosures and refused to do so.
  

  Regards,
  
  ****** **********
  

• Initial Complaint

  06/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi, I would like to file a complaint against a property management company in DC called Nomadic Real Estate. It's about a property that I leased in Arlington, VA until recently and which was managed by Nomadic. I cleared my apartment 3 weeks ago and did a final walk through with them 2 weeks go. Until now, they haven't mailed me by deposit back and they have completed dropped silent, ignoring my emails, texts (because I have the cell phone number for one of them who did the walk through), or calls on their office number. I've read online reviews and it seems several people have had a similar issue with them, which is a shame and shouldn't go on at a time when people's finances are ravaged by the pandemic and inflation. Please help ensure Nomadic doesn't engage in such activities any longer and they get in touch with me about my deposit.

  Business response

  06/09/2022

  ****,

  The security deposit is returned within 45 days of move out as per the lease. Your lease end date is May 31st and it's June 9th. Please allow time for us to process the deposit return once the owner has signed off:

  Landlord shall refund a security deposit to the tenant on or before the 45th day after the date the tenant surrenders the premises. Before returning a security deposit, the landlord may deduct from the deposit damages and charges for which the tenant is legally liable under the lease or as a result of breaching the lease. The landlord may not retain any portion of a security deposit to cover normal wear and tear. If the landlord retains all or part of a security deposit under this section, the landlord shall give to the tenant the balance of the security deposit, if any, together with an itemized list of all deductions. The landlord is not required to give the tenant a description and itemized list of deductions if (1) the tenant owes rent when he surrenders possession of the premises and (2) there is no controversy concerning the amount of rent owed.

  Customer response

  06/14/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  1) New tenants moved into the apartment immediately after my lease ended and are now occupying it. I assume they paid a security deposit before moving in, as per standard process that I followed when I moved in one year ago. Thus, Nomadic is unjustifiably holding on to two security deposits for the apartment. There is not reason to hold my deposit hostage for 45 days just because they feel like it, especially that the walk through process was completed successfully and there were no issues identified at the apartment.

  2) Since the walk through process was completed, Nomadic representatives dropped silent answering no calls or texts, which raises concerns regarding intentions and requires attention from BBB. I should not have to file a complaint in order to receive response from the Nomadic team, including on when they intend to return the deposit back.
  
  Regards,
  
  *********************
  

  Business response

  06/16/2022

  ****,

  1. Security deposit returns are regulated by law, and we are in compliance of the law. We apologize you feel otherwise, however the owner needs to approve any deductions and once that's been settled, we will return your deposit minus any damages above normal wear and tear.

  2. You're welcome to call our office at ************** or email [email protected] to speak with us.
  

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  property location: ***********************NE, washington DC *********** Tenants: ******************************* and ************************* ****** was arrested: police report # MPD ******** June 2021, we hired Nomadic Real Estate in order to management our rental property. We found the tenants on www.***************.com and paid Nomadic to conduct a background check, draft rental lease, and manage our property. Nomadic failed to manage our property throughout the lease since it started 15 June 2021. We manage ALL issues remotely on our own while living overseas and working for the US Government. On 12 April 2022, FBI jointly with MPD raided our house and arrested ****** and confiscated weapons, ammunition, and drugs/white substance FBI deemed for purpose of distribution. We want to hold Nomadic liable since they recommended the tenants at the time of the lease, even though they found "irregularities" in the couples' background check but didn't "think anything of it". Turns out they recommended a criminal with a history of evading FBI throughout various States and is now using our house for drug distribution and illegal activities. Nomadic failed in conducting the most basic of their duties and recommended someone with irregular background instead of highlighting his background as a RED FLAG and NOT recommending us to rent to them. This has been a very stressful event for us especially living abroad and not being able to handle everything in person. We contacted the owner Joe R******, who was not willing to talk to us about the raid and said that his "customer service team" will manage this. this is unacceptable and he should not be in the business of helping people! my husband and I had to walk the "customer service" team through each step of how to handle this situation. We want Nomadic to be held liable and reimburse us ALL fees we paid them and evict the tenants since we signed a lease based on a CLEAN background check and Nomadic recommendation. 

  Business response

  05/18/2022

  We are sorry to hear about your dissatisfaction with our services. Please note that we conducted a full background check on these tenants and per our property management agreement, the owner has the final say on approval (which you had given). Property management companies are not responsible for evictions if they are ultimately necessary, as we have no control over the decisions and behavior of tenants. We do empathize with your situation; however, these rare situations do happen and the owner is responsible for any upfront legal costs. We will be happy to connect you with ********** and ******* LLP who can discuss eviction procedure and possibilities with you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩