Business ProfileforPresidential Limousine Service, Inc.

I rented a limo for my mom's 90th birthday, to take us to a show and back home again on April 23, 2023. A week before the event my credit card was charged $995. The person I booked with stated we would receive water and ice, but could bring other drinks with us. I called to confirm the day before the event and the man I spoke to (manager? owner?) was rude and cussed me out stating they were too busy in the warehouse to deal with customers. He then ended the conversation by telling me to "F*** off" and hung up on me. I had already paid for the limo and didn't want to lose that money, so called back and apologized (not sure for what) to make sure they would show up the next day. I spoke to the same person, who stated that they were tired of people calling them rude (well, if the shoe fits) On the day of our event, the driver, ***, was rude and fussed at my 90 year old dad (who is hard of hearing) and was short with everyone. We asked *** if he could put music on, which he didnt do. And all they provided were small bottles of warm water. We all tried our best to be cordial and appreciative because we didn't want to be stranded in DC the way other people in reviews indicated they were. I didnt reach back out to the company for any type of resolution because I believe the person who cussed me out is the owner/manager and I certainly didnt want to be cussed out again. And in looking at other reviews for this company, they are not a good company and something should be done about them. They took what should have been a great evening and ruined it for us.