Customer ReviewsforArcadia

Not even a 1 star. The company sends out sales reps who come onto our property, no solicitation posted, go around the building and try to gain access into our secured buildings by saying they are locked out or a delivery driver. They are aggressive, rude, pushy and unprofessional. All of our residents are told to call the county police to have them removed from the property.

Hi JB, we’re sorry to hear of your experience and would be glad to make it right. Arcadia currently has active representatives on the ground in states around the U.S. where homeowners are eligible for Community Solar. Each state has its own program and each member that signs up with Arcadia in these eligible areas has the opportunity to receive savings on their monthly utility bill. There are no sign-up or cancellation fees. The process to receive savings on their monthly utility bill is as simple as signing up with Arcadia. Once their solar project starts producing power, the member starts receiving savings. Arcadia does everything it can to be clear and transparent with our customers and prospective customers. We are sorry to hear about your experience with one of our representatives and we appreciate your feedback as we’re always looking for more ways to improve our customer communications, as well as sign up experience. We have escalated this sales feedback to the appropriate party. To discuss further, you are welcome to reach out over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday. All the best.

This company is total SCAM. Complete bait and switch - uses deceptive practices to get people to sign-up. My bill has gone up at least 25-30% added on for each month. WITHOUT Arcadia, I am actually saving through my local utility. And 180 days to cancel?? What happens when a customer is behind on payments, what do you do?? Cut off their energy, right?...literally, pull the plug!! Can't the same action be taken when cancelling?! Sounds real shady! You will end up losing more $$$ as a result with this company. BEWARE!!

Thanks so much for sharing your feedback here. We’re very sorry that your experience didn’t live up to expectations. What you’re describing doesn’t sound normal, and our Customer Support team would like to be able to discuss your concerns. For clarity, Arcadia is a climate crisis-fighting technology company that makes choosing clean energy an easy choice. It sounds like you may have signed up for our Community Solar program, through which we securely manage utility bills and connect customers to local solar farms; this program is actually designed to save you money on your power bill. You may learn more about Community Solar at the link below: ****************************************************  You are welcome to reach out to our team over email at ******************* or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. All the best.

They’ve taken so much money from me! The rep that signed me up for it told me to pay national grid the first month because Arcadia wouldn’t. I did pay national grid but Arcadia still took my money! That money staid in limbo on my NG account until I had used enough of it to have a bill again. Then one time they charged my account 3 days sooner than expected and when they didn’t have enough funds to pull (I keep everything in savings) they sent me an email saying I was no longer in the program and to pay national grid directly and I did. When I had just enough money in my account after that they overdrafted my bank account causing the same issue again! And no one is quick to resolve the issue or give you your money back. Worst decision I’ve made because not once have I seen any savings on my bill!! Just frustration and money being taken that I need to pay other bills!!! Worst company

Hi Noah, we’re sorry to hear of your experience and would be glad to make it right. To confirm, it looks like our team was able to provide a refund for the duplicate charged amount and reached out to advise of this the day after contacting us. In the case of a duplicate payment to your electric utility, this would result in a credit balance on your utility profile to reduce future charges. To discuss account-specific information, you are welcome to reach out over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday. All the best.

DO NOT USE THIS COMPANY! They have extremely poor business practices. We were signed up and all seemed to be well, but Arcadia failed to pay PSEG. No notice, no calls, no e-mails, Nothing to let me know what was going on until I received a Shut off notice from PSEG. which I was stuck paying over $1,000. I have since canceled my account when them and informing anyone that I come in contact to STAY AWAY FROM THESE 3rd PARTY ENERGY COMPANIES --

Hi Troy, we’re sorry to hear of your experience and would be glad to make it right. It looks like we reached out over email in December advising of updates needed to maintain your enrollment for automatic payments to your utility. As no such action was taken, we were unable to maintain your automatic payments, and your account is now closed as requested. To discuss account-specific information, you are welcome to reach out over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday. All the best.

Please contact me if you have dealt with Arcadia's deceptive methods. Bait and switch. Initial contract promises 20% or better savings - right before 'activation' of your community solar they ask you to sign a new contract (max savings state 10%). Contract cancelling without notice. They cancelled payments to the energy provider without notice, possibly damaging your credit.

Hi Patrick, we’re sorry to hear about your experience. It looks like you interacted with our Customer Support team and this issue has been resolved. Of note, Arcadia confirmed in writing that the subscriber agreement you received did not contradict the savings you agreed to at the time of sale. Your payment was paused while we addressed the issue you brought to our attention. Our apologies for any inconvenience. To discuss account-specific information, you are welcome to reach out by email at ******************* or give us a call at ************ from 9am to 7pm EST, Monday through Friday. All the best.

Arcadia, That is your opinion. Not mine. The contract stated clearly different %'s - after weeks of asking, only an email (not adjusted contract) was sent. Then you out my payments on hold, without verifying or notification. The whole account was inaccessible.Glad I had a direct connection still with the energy provider. Your response times do not reflect a mature business practice. While the representative was nice, no one should have to wait weeks before a response for trivial matters. While we are at it - please provide confirmation and proof that all my account info has been deleted and removed (credit-card info included), as per the federal privacy and data laws

Why doesn't BBB publish replies to the business response? That is quite a (biased?) lack of transparency.

I just got scammed. My bill doubled tonight after signing up. I will be reporting this

Hi Cody, thank you for reaching out. It looks like your account was closed in less than 48 hours and you were not billed through our system. We value your input and are always eager to enhance our customers' experiences. If you have any further suggestions or feedback, please don't hesitate to reach out and email us at ******************* or call us at ************ (9am-7pm EST, Mon-Fri). Thanks again for reaching out!

Hi there, my experience with community solar farms is that I signed up since July 2023. 6 months ago.. Still waiting for that $50 gift card that I was offered by the rep because it was raining and we were so kind to let her in and offer water. I saw last month for the first time a credit of .30 something cents and this bill has .60 something cents. The bill from pseg is much higher even though I pay a third party company a set amount every month. Not sure if this program is helping anyone.

Hi Edwin, we’re sorry to hear of your experience and would be glad to make it right. To confirm, enrollment on a Community Solar farm is determined based on your average annual electric consumption, and the savings generated are determined based on the productivity of the Community Solar project. This means that Community Solar savings may be lower in the winter months compared to the summer months. You may learn more about Community Solar at the link below: **************************************************** To discuss account-specific information, you are welcome to reach out over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday. All the best.

This company is TERRIBLE! after several back and forth emails attempting to get an answer to my billing questions I was completely upset as they were never able to explain the issues. When I went to cancel they told me it would take 180 days to process my request! That is upsurd! I have never heard of a cancelation process that takes longer than 7 business days

Hi Sarah, we’re sorry to hear of your experience. Our team would be glad to assist with understanding your billing questions. You are welcome to reach out to our team over email at ******************* or to give us a call at ************ from 9am to 7pm EST, Monday through Friday. When a customer is enrolled in Community Solar, there is a time period necessary for the solar developer and utility company to fully process your un-enrollment from the project. This timeline accounts for your account’s specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. This cancellation timeline was presented in your Community Solar terms, agreed to at enrollment. Community Solar cancel periods are dependent on your state; our Support site has articles for each state’s Community Solar cancel period: *******************************************************************************