ComplaintsforHonda of Westport

• Initial Complaint

  06/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a Honda *** from Honda of Westport which was picked up on June 4,2022.. I have two issues that touch on integrity, dishonesty and fraud: 1- when I received a draft invoice showing pricing I noticed that there was a charge of $249, for window etching.. I spoke to salesman(Ted C***) and told him that I did not ask for this service and did not want it done.. He told me that all cars bought in *********** must have this done and so I must pay.. In researching internet I found out that its a huge dealer scam and that it is not required.. I was charged for something I did not request, want or desired.. that is Fraud in my view and I should not have been charged for this.. 2- I was charged $599. Conveyance fee for services including lease and finance paperwork, releasing liens, payoff liens, paperwork with ** **** payoff of existing liens etc. As it was a cash deal with no trade in non of these were provided or needed. the bill of sale stated this was a NEGOTABLE fee. Ted C*** told me that CT requires this statement and that fee is in fact not negotiable and I must pay full fee even though services were not provided. This is wrong and makes no sense to me and is in my opinion FRAUD on the part of the dealer as he is wrongly padding his profit and refusing to sell car unless full fee is paid.. I believe I should not be forced to pay full fee when clearly it states its negotiable and services were not provided in full. Calls to dealer General Manager have not been returned so I seek BBB help to resolve and obtain suitable refund. Happy to provide any supporting documents you may need.. Many thx

  Business response

  06/30/2022

  Dear **** ,

      Sorry you feel that you were deceived in any fashion, I have looked over all messages phone calls ect. & don't feel this is a valid complaint 

   If you would like to discuss this further please call 

       Abe G******* at Honda of Westport 

       ************ *** ***

   

   

   

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