8 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Andy B
1 star05/08/2022
Service is bad. I would rate lower if I could. I am over a month in getting my glasses I purchased on 4/1. The Cust service phone number is a joke. It is pathetic as no one ever answers. If you wait in the queue you are dropped on your turn as there is no mailbox. No follow up or explanation. Email almost as bad, depends if you think a week is a reasonable response time. Still waiting...Review from Francis W
5 stars04/16/2022
I actually had a good experience. I ordered 2 frames, received them promptly, and returned 1 frame. Both frames were in good condition and as-expected. I was given credit for the 1 returned frame immediately after I returned the frame. I only ordered frames, and I didn't order lenses. This was a much better experience than my experience with one of their other online competitors.Review from Bob D
5 stars04/15/2022
Incredible selection and prices. Ordering was easy and I got really good lenses at a huge discount to my eye doctor.Review from Bishoy H
1 star03/14/2022
I don’t recommend this website to any one I tried to bought two pairs of eyeglasses without lenses and it still wasn’t delivered after more than a week and I was traveling out of country for a while and I couldn’t order from another website as the time was tight. Bad and delayed customer care replies. If you do care about your money don’t order from this website at all !Review from David M
1 star02/09/2022
Relatively new glasses, frames broke. Two emails sent to customer care. After two brief pro forma "we're looking into it" email responses I called customer care repeatedly. Each time after a wait of two minutes my call was ended with a recorded response of "email us at customer care." I am stuck with new glasses that cost me $145 that are unusable.Review from Sylvie
1 star01/03/2022
I would love to give 0 stars but it makes you put something. Ordered lense replacement. They sent me back the my glasses with the custom lenses. They did not work at all. Incorrect prescription completely. I even sent a copy of the prescription as a backup, still screwed it up. I have tried contacting the company through emails and phone calls, CANNOT GET IN TOUCH WITH ANYONE AT THE COMPANY. I WANT A FULL REFUND. Customer service is a joke.Review from Nathan S
1 star12/27/2021
There's very poor on quality control on glasses production, especially with more complex prescriptions. There's no response from customer service after sending in returns. The glasses I ordered were done incorrectly, verified by my ophthalmologist. I returned them the Eyeglasses.com and received confirmation of that receipt on 12/6/21. Three weeks later, I still have not received my refund. I have tried multiple times to contact the company for a status update via email and phone with no response. I can't get a live person on the phone. When calling customer service, I wait in the calling cue only to eventually be dumped into voicemail. None of my calls get returned.Review from Melanie E
1 star11/18/2021
Poor craftsmanship and extremely dishonest business practice. When you realize they tricked you and contact their customer service, they'll spew out all kinds of excuses to evade their responsibilities. BTW, even their BBB score is a poor B (78 complaints of 11/18/21), they still boast A+ on their own website: ***********************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.