3 Customer Reviews
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Review from Angela R
1 star02/24/2023
There comes a time in everyone’s life when we have to make decisions on who we are and what we want to represent to the world. In both our professional and personal lives we must stand for something and stand behind something with integrity and honor. I hired this company to repair my boiler as the previous owner had a service contract with them so I found it only right to keep it. Recently my boiler has been experiencing problems so I called the company I could trust. Their fee is $179 to have the technician come to repair the boiler in addition to parts & additional repair time. As a business they are entitled to charge whatever fee they want and as a consumer I can accept or look elsewhere. I decided to accept but I asked that they simply Not simply turn on the boiler temporarily at a fee of $179. Let me make one thing crystal clear I am in no way expecting everything to be repaired for $179 I was expecting and willing to accept additional charges for parts & the technicians work. But what I did not expect was for the technician to turn on the boiler and for it to stop working three hours later. My conversation was that my boiler is fairly new and there was two parts that needed to be replaced assured me that his work would keep the boiler running and the parts that needed to be replaced were to prevent the boiler from failing in its entirety. Three hours after the technician left the boiler stopped working. I called the office and left a voicemail. I informed them that the boiler as well as the hot water was not working and I waited for a return called. my illness was triggered by the extreme cold and I was hospitalized that evening. When I called the office back a day later I was told that I had to pay another $179 for the technician to return to “fix” the boiler again all this while they work on invoicing and ordering the parts that I needed. I know I’m from a different time when integrity was more dominant, and people backed their workmanship with guarantees.Review from Steven G.
1 star07/25/2022
I called air Specialities on a referal from a friend. My air conditioner was blowing hot air. The tech tested the unit and determined that the capacitor was bad. He quoted me $373.00 plus labor, the total bill was $583.86. The tech installed a generic Turbo 200 capacitor that can be purchaced on line for $55.85. I called the owner Bob and asked him about the price and he stated the book says $373.00 and there is nothing he can do about it. I will never use this company again and the friend who refered me will not either.
Air Specialties, Air Conditioning and Heating, Inc. Response
07/26/2022
Hi *****- I would just like to clarify the repair that was performed at your home. Our diagnostic charge as explained before we set up the appointment is $176.00 plus tax. Once the problem is determined then a repair price plus tax is given upfront before proceeding with the repair.. Once it is ok'd by the homeowner we proceed. The repair price of $373.00 includes the part and labor to install the part, the diagnostic charge is a separate charge. There is not a labor charge on top of the $373.00. So the diagnostic charge of $176.00 and repair of $373.00 plus tax = $549.00 plus tax of $34.86 = Total $583.86 I hope this clears up any misunderstanding about our charges and how we conduct business. Had you decided not to have us perform the repair, we would only charge the Diagnostic Charge of $176.00 plus tax and would have left and parted as friends. Bob Bradley President Air SpecialtiesReview from Justin L
1 star03/07/2022
Very poor customer service and lack of accountability from the owner, Bob Bradley. They installed a Gas Valve but never adjusted the Gas Valve correctly which ultimately resulted in labor costs over $1000. We called our propane company and they adjusted the gas valve properly and our heat began to work again. They never took took ownership of not adjusting the gas valve. Still waiting on a call from Bob Bradley after multiple attempts to discuss this issue but declined to speak with me. Very bad business and highly recommend another HVAC company since we spent over $1000 on labor when it was a simple issue that they could not and when we contacted our propane company, they adjusted the gas valve and stated it was no propane issue which Air Specialities was blaming. Will never use again!Air Specialties, Air Conditioning and Heating, Inc. Response
03/09/2022
1/28/2022 Replaced bad gas valve, took burner rack apart to verify no obstructions, adjusted gas valve pressure, could not get the exact pressure we wanted, informed the homeowner, homeowner will call back on Monday 1/28/ 22 if there are further problems. Never heard from homeowner until 3/1/2022 3/1/2022 responded to a No Heat call at NO CHARGE to homeowner, sent out a senior technician as requested by homeowner, found propane pressure too low, tried adjusting gas valve and could not get pressure where we wanted it. Asked homeowner to call propane company to increase pressure at regulator or regulator may need to be changed. We also said we would return to adjust gas valve if needed once we get proper pressure to furnace.
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