ComplaintsforElite Painting & Remodeling LLC
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Complaint Details
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Initial Complaint
01/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
A contract with Elite Painting & Remodeling was agreed upon and 50% deposit was promptly picked up. I Went with this company because I was promised that the work would be started within a week or two and work would be completed before winter. Bryono was very responsive to text messages and phone calls until the deposit was taken. I had him write into the contract when work would be completed by and he agreed that work would be completed no later than December 23, 2022. I texted several times to find out when work would begin and he stopped responding on November 15th. No materials were delivered and no work performed. He never contacted me to let me know why work was not starting or to inform us of any delays. We have called numerous times since December 23rd and have requested a full refund of our deposit. We have been told by Alicia Z***** that Bryon would get back to us, have been told he would be bringing a check to the house, etc. and have left several messages since with no return calls. As of today (January 6th) we have not had a check returned to us or had a returned message explaining when we will get our refund. I contacted **** ******** ****** ********** in December and have an open case number but I want my money back so I can get someone else to do the work. I have copies of all of the text messages and have saved all of our outgoing phone call logs to prove we have called. I also have a copy of the deposited check.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.