Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
During the time i spent as a student enrolled at american institute, i have had complaints that were unaddressed. The massage therapy program in my best opinion, is a scam to anyone who attends. There are multiple situations in which i as a student as well as others felt we were being deprived of a proper education in which we paid for. Multiple emails and conferences have been held to resolve the issues , however once the conversations have been had little to no resolve is made. I personally feel like i was robbed of the money i now have to pay for an education that was poor and heavily false advertised. I am constructing this complaint both as a way to utilize the BBB ability to help customers as well as warn future students who may consider attending this program.Business response
08/31/2021
American Institute is trying to resolve the complaint with the student. The President and the Campus Director of the school has met with the student and proposed options to resolve the matter. Currently, the student is considering those options. The school believes that it can find an amicable solution to the matter.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
99 South St
West Hartford, CT 06110-1922
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.