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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/01/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
12/13/2021 ****** *** ******* ******* purchased a used 2008 **** ******* vin ***************** from Auto Care LLC ****** ** sales person Frank ***** M****. Vehicle was registered by auto care but title never submitted to ** ***. on Jan 16 the **** was hit and totaled. **** insurance will not release money to ********* credit union who holds lien nor to collect gap insurance to pay off loan. Without title in ****** ********* name insurance isn't paying and ********* expects loan payments. I am being held responsible for loan payment of $150. a month until this is cleared up. ********* has contacted the dealer Auto Care who claims title sent in weeks ago. ********* has also contacted *** who states never received title to update. I have contacted Auto care who makes same claim.Business response
04/05/2022
In respond of the complain received on 04/04/2022 by ****** Magnat regarding that she never received the tittle of 2008 **** ******* vin # ***************** , We called *** after received the complaint and they told us they process the tittle on 03/03/2022 and send the tittle to the lien holder , it was no delay on our end we send all tittle to *** AFTER ANY TRANSACTION WE DO ONLINE IN 5 BUSNIESS DAYS ,
Thank you,
Frank.
Customer response
04/06/2022
Complaint: ********
I am rejecting this response because: The business was called multiple times by myself and the bank. *** was also called a number of times by the bank who stated they do not have nor ever received the title. Only after my filing complaint with BBB did business find the title and get to ***.Business was negligent in doing their paperwork. It doesn't take from Dec 7, 2021 to 03/01/22 to process a title
BBB can close this case.
Sincerely,
******* *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.