ComplaintsforJet-Black of Hartford
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/21/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
In April of 2022, I received an offer in the mail to have my driveway cracks filled and the driveway sealed at last year's rates if I paid up front. I called the Jet Black office in *********** to confirm the rate and to confirm that they could get the job done before a major event at my home in June. The man I spoke with said that it wouldn't be a problem and that I should mail a check to them. I did so the following day, sending check number **** for $447.47 to the address he provided which matched the address on the website. I noted that the check was cashed on April 20. By the first week of June, I hadn't heard anything from him so I called again and left a voicemail. I didn't receive a call back so I called again every few days for about a week. Eventually, their voicemailbox was full so I could no longer leave a message. I emailed them at the address indicated on their website on Wednesday, June 8 but never received a reply. A few days later on June 13, I submitted a form through the Jet Black main website to explain the situation and my extreme disappointment, and to ask that I be contacted immediately. I received an automated email confirming that the form I submitted had been received but I never received a reply. I would either like a refund or to have the driveway fixed as promised, though it's too late to have it done before our big event. Unfortunately, I have no further means of contacting anyone at this business. I have included screenshots of the emails that were sent and confirmation that the check was cashed.Initial Complaint
06/06/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We received a flyer from Jet-Black of ********, in April of 2022, offering us the opportunity to have our driveway sealed for the same price that we had had it done for, several years earlier. We agreed and remitted the cost of $327.35 to them. The check was cashed on 4/27/2022. Their flier says, "Your payment is secure and guarantees completion of the listed services by your local Jet-Black professional, on a date of your choice. We have not heard from Jet-Black, nor have we been able to contact them. I have left 6-10 messages with their company and received no response. I would like to have the service performed in a timely manner or preferably, a refund, as I can find no way to trust this company.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.