Customer ReviewsforOneWall Communities LLC

Terrible...I moved in six months and should have just leaved in my car. They had three months to renovated the apartment and did nothing. I came on a Friday was unable to see the apartment before moving in the next day. It needed to be painted, carpet and other flooring replaced, tubs and shower wall resurfacing, bullet holes in the walls, closet doors falling apart, stove not working, dirty light fixtures, and multiple plumbing issues. Now my washer/dryer combo not working, and I have not received any of my ADA accommodations to-date. Oh, nor to mention they are closing out maintenance tickets as if they have completed the work. The reason behind that is they are unlicensed to operate this apartment complex. Place have mice, roaches, and bad mold problem. The AC unit doesn't work either. They make all kinds of excuses for the problems. We are now on rent strike. DO NOT MOVE HERE...YOU WILLBE BETTER ON THE STREET OR SLEEPING IN YOUR CAR.

Although *** ******* had many issues upon moving in, we have since been working through all items to have them resolved. A member of our maintenance team visited her in February to address her concerns; and one of our contractors followed up in March to address other issues. Work orders that are being closed out are for DUPLICATE work orders only. The "service notes" in all the closed work orders indicate the same. One work order for all unresolved issues will remain open until the completion of the work. To address her additional concerns; Heather Hill by OneWall works very closely with ****** ****** ****** to comply with all city and state requirements regarding licensing. We have a pest control company that comes out once a week to address any resident issues.In addition, if there are any emergencies (such as AC issues), we have an emergency maintenance line that is available 24/7. The weather in PG County has not been above 70, so although AC issues are technically not considered an emergency at this time, we are diligently working through ALL service requests regarding heat or AC.

Run away. Do not rent with these people. There building was on fire and the alarms didnt go off. Terminated the lease of residents immediately stating a loop hole that city has made this building unusable, giving residents 2 weeks to get stuff out. Check out the local news

Hello, We appreciate you taking the time to share your concerns, and we want to sincerely apologize for any distress caused during the recent incident at our property. We understand the gravity of the situation and want to reiterate that the safety and well-being of our residents are of utmost importance to us. We can confirm that the fire alarms in the building were indeed triggered and our on-site service team and the local fire department responded immediately. Regarding the termination of leases, we empathize with the challenges our residents are facing due to this unfortunate event. The decision to terminate leases was made following local regulations that deem the building temporarily unusable. The building was posted as condemned by the ********* Director of Housing. We understand the urgency and inconvenience this may cause, and we are committed to assisting residents throughout this process. We value your feedback and will use it to improve our services. If you have specific details or questions about the incident, we encourage you to contact our management team directly at ***********************************. We are here to address any individual concerns and provide support during this challenging time. Once again, we apologize for any inconvenience caused and appreciate your understanding.

Possible Renters BEWARE I AM A CURRENT TENANT,IM TELLING YOU TO RUN THIS COMPANY IS THE WORST! I have reached out to local management ( chain of command) as well as the home base via email and telephone. Crickets ?? No resolution! I complained about drafts in my unit let alone you can see the outside from the cracks in my door. In all fairness the came and weather strip to the door to cover the cracks ( the one that is usually at the bottom of doors) so, yes the cracks are covered now my living room looks insane with weather strips on MY FRONT DOOR ( inside) I could go on and on save your hard earned money and don’t make the mistake I made ,invest in a better company this is not the ONE!, the one star is a stretch but app requires a selection it’s really a -100 stars

Hello! We appreciate you taking the time to share your concerns, and we sincerely apologize for the challenges you've encountered as one of our residents. We are sorry for the inconvenience caused by the drafts in your unit and the measures taken to address them. Our intention is to ensure the comfort and satisfaction of our residents, and we acknowledge that we fell short in this instance. Your feedback is invaluable, and we are dedicated to making improvements based on your experience, as we strive to provide a better living environment for you and our other residents. Thank you for bringing this to our attention.

I am currently a tenant at *** ******** ****** ** **** ******* **. Been here over 12 years and seen this dwelling go from a nice place to live to atrocious. They fix nothing, ignore complaints, but graciously send rent notices days in advance. All I want is the the problem to be fixed, after having to call the fire department and report them to the city. Its truly heartbreaking to come home after working hard to pay the rent their asking and look at your apartment in its current condition. I'm a good tenant and pay on time but I have no choice but to look for another place to live. There's no way their families would live here so why should I have to endure this nonsense. Its probably mold in here from the constant leaks and I'm an asthmatic. Love the neighborhood however, not the management.

Dear *** ******* Thank you for sharing your concerns about your living conditions at 195 Prospect Street. We understand the challenges you've faced, and we want to express our empathy for your experience. While we can no longer address the specific issues you've raised, we recommend reaching out to the current property management or ownership for assistance. It's important that your concerns are brought to their attention so that they can take appropriate action to improve living conditions for all residents. We appreciate your understanding and hope that the new management or ownership is responsive to your needs. If you have any difficulty reaching them or need further assistance, we recommend contacting local housing authorities or tenant advocacy groups for guidance. Thank you for your understanding, and we wish you the best in finding a satisfactory resolution.

DO NOT RENT WITH THESE PEOPLE!!! Absolutely the worst property management company I ever dealt with. There is never any hot water, rodents running around outside in the trash area. No security cameras, still haven't fixed the broken garage door, building is not kept up. Every month they are either cutting the water off or sending you notice about no hot water etc. I have been bathing with cold or Luke warm water for months which is super upsetting when all you want to do is take a HOT shower. I pay rent every month on time so I expect better service then this. I have been renting with them for about 3 years now and ever since they took over my building the building has gone down the drain. They allow anyone to rent with them which is a huge problem!!! They have started charging an extra fee to pay rent online and they blame it on the "third party". Everything is a fee and we are living in filth!! They need to do better by their tenants. Period! I would never refer anyone to one wall management. It has been a nightmare ever since they took over.

Hi *** ******  We appreciate you taking the time to share your concerns, and we genuinely apologize for the difficulties you've experienced during your time as a resident We understand the importance of reliable services, a well-maintained environment, and a comfortable living space. While we are no longer responsible for the property, we urge you to communicate your concerns directly with the current property management. It's crucial for them to be aware of the issues you've raised so they can take appropriate action to address and rectify them. We empathize with your frustration and disappointment, and we hope the current management takes swift and effective measures to improve the living conditions for all residents. If you encounter challenges reaching them, we recommend contacting local housing authorities or tenant advocacy groups for assistance. Thank you for your understanding, and we wish you the best in resolving the issues you've faced.