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Complaint Details
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Initial Complaint
03/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On December 26,2022 I purchased a vehicle from this dealership. I paid for this vehicle in full. I have been waiting for the title for almost 3 months now. I have called the dealership on multiple occasions and asked for an update on receiving my title. I was first told I have a loan on the car, which is incorrect(March 4th). Then I was told my bank has the title, again incorrect information(March 4th). I have been in contact with the person who is in charge of completing the title who told me they will inform me on the steps of completing and receiving the title(March 9th). I have never heard back from them. A week later(March 16th) I proceeded to call the dealership again to speak to the manager about my situation. I was told my message will be delivered to the manager and the manager will call me back. Waited an hour and a half for the phone call, proceeded to call them again, now was told the manager left for the day. Still waiting to get my issue resolved.Business response
03/17/2023
We have been in contact with the customer explaining the cause of the delay. We were originally told that the customer was coming in w*** * ******** ******* ****** ***** check with ******** as the lienholder. Unbeknownst to us at the time of the delivery, the deal was changed to a cash transaction. We sent the paperwork in with a note to this effect but The ** *** kept it as a ******** lienholder. ******** has the title with a lien on it. They are sending us a lien satisfaction letter along with the title so we can get this resolved. As we all know, the DMV process can be a lengthy one and we are working to get this done ASAP. We sincerely apologize for the delay. Thank you!Initial Complaint
08/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On Tuesday, August 16, 2022. I called this business inquiring about the Kia ******** 23'. The salesperson who I spoke with was T.J M*****. I was unable to see the car on 8/16, because they put the car away early. In order to secure the car, I left a down payment. I voiced to T.J M***** that I would not be available until maybe Fri/Sat. He told me that would not be a problem, my deposit represents a hold on the car. On Friday, 8/19, I phoned T.J at 5pm to inform him that I was on my way to the company to finish up the sale. I arrived at 5:30pm, when I got there I was informed by T.J that the financial manager has left early (which could have been said to me over the phone). He wanted me then to proceed with filling out a credit application. I told T.J I preferred to wait until the financial manager is in to sit with him in case I needed to have my mother's credit run for a cosign. I told T.J I was not able to return on Saturday. Sunday the company is closed. On Monday, I received a call that my deposit will be returned if I do not complete the credit application ASAP. In this instance, I felt rushed and that I as a paying customer held no value to the company. In addition, when I arrived on Tuesday 8/23 to complete the sale I had questions for the finance manager, Terry M*****. When I was told to enter the office by the salesperson, my mother and I went to sit down and he immediately stopped us telling us he was in the middle of a shipment order and we could not sit down. In addition, he proceeded to tell us to ask our questions standing from the doorway. I felt completely devalued as a human. He did not even look up from his computer nor did he greet us. As a result, I decided to not do business with this company. When we wanted to speak to the manager he did not approach us, while standing near the incident. There was no apology issued to us from anyone. They let us walk out as if we did not matter.Business response
08/24/2022
Your deposit has been fully refunded. We are not in the business of "holding" vehicles especially those that are in such high demand. All of our customers fill out credit applications remotely from the comfort of their home and work. We are sorry if the perception, was that you were mistreated in any way. Terry was told that you would be in at 4pm. When you came in the morning, he was busy with other clients that had a scheduled appointments. This certainly could've been handled in a more professional manner. We apologize for the experience and wish you luck in your search for a new vehicle. Thanks for the opportunity.Customer response
08/25/2022
Complaint: ********
I am rejecting this response because:the complaint as I am sure you’ve read is not about the refund it’s about customer service. Secondly, I called the company and told T.J that I was on my way in the morning and I have call logs/texts to prove it. I’m not certain were this scheduled 4pm arrival time is coming from. In addition, if he was too “busy” to take me at the time as a customer than he should of had us wait instead of treating us in that manner. Lastly, since you are not in the business of “holding” vehicles, your employees should be retrained on what not to say to customers. Since we were both told the vehicle was a “hold” by T.J. I would advise to throughly check back with your employees on what truly happened with this sale. Because again I have texts to prove it.
Sincerely,
***** *****Business response
08/25/2022
We apologize for the experience and wish you well.Customer response
08/28/2022
Complaint: ********
I am rejecting this response because:please don’t contact me again thank you
Sincerely,
***** *****Initial Complaint
06/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to the dealer in May to have my fuel cannister replaced due to a recall. Immediately after having my car fixed, my sensor for my fuel tank now has an error. Came back to have kia take a look and fix it and they want to charge 300 dollars for their mistake. My car sensor was fine before coming here. This dealer is shady and they don't appreciate customer loyaltyBusiness response
06/16/2021
The fuel sensor and fuel canister recall are 2 totally separate items. The sensor measures the fuel in the tank in the rear of vehicle while the canister is near the engine and draws the fuel into the engine. We did not go anywhere near the fuel tank when doing the recall. A common reason sensors go bad is because of bad fuel being used. We do not owe anyone a refund. We have an excellent reputation with our customers and in the community. Thank you!
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.