ComplaintsforSuperior Cleaners & Tailors, Inc.
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Complaint Details
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Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Been a customer for over 18 years. Brought a shirt in for laundering and it was returned with a rip on the sleeve. Superior Cleaners & Tailors *** * **** ****** ***** ************ ***** ###-###-####. Superior has currently eight locations in **. Have exhausted numerous phone calls to the owner, who I was told, woks from there main location at; ** ******* *** ** ********** ******. ###-###-####. To date I have not received a phone call in return. When I finally received the shirt 5 weeks later from the Southbury location- The clerk was told to tell me:, “ YOU DON’T LIKE OUR SERVICES, FIND ANOTHER DRY CLEANERS” (basically they could care less and don’t need my business). The owners name is Frank M******** and again I was told that the decision is final !! Customer Service is very very poor. As a long time customer, would like to receive a suitable resolution. I have included pictures of the damaged shirt.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.