ComplaintsforAdvantage Moving & Storage, LLC

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Damage was done to my new leather electric recliner during the company moving me from ********** to ******** on 7/14/22. That same day, I reported this to them. I immediately received acknowledgment via text: “OK Jesse. Thank you we will submit in for a claim. Advantage Moving ************ *********************** ****************** I waited several days…no response I called and finally got someone who said they would file the official paperwork… To this date, no response! I’ve called and texted since and left vm’s…still no response. Job# ********* $516.00 Cost of chair : $1778.16 (purchased 7/2021 and delivered in 8/2021) no response. See pics that show some of the damage evidently done by trying to muscle the chair thru the door. The damage is not just cosmetic, as there is also some mechanical damage. I would like to have the cost of the chair refunded so I can replace it. Please advise Thank you!

  Business response

  08/16/2022

  Client only has $.60 per pound per article liability coverage. Total due @ 125 lbs is $75.00. Thank you.
  
  Advantage Moving

• Initial Complaint

  07/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We had the worst moving experience I could ever imagine. Movers showed up to the job high, they verbally threatened my fiancé, and left damage everywhere they went. They snapped two legs off of a solid oak desk, put massive gouges into various pieces of furniture, snapped a leg off of a tv stand and tried to hide it, and did significant damage to hardwood floors in the house. I reached out to the company multiple times in order to resolve the issue and I was told that they “have insurance for this reason.” Nothing has been done.

  Business response

  07/25/2022

  Please have customer provide list of damages to [email protected] and we will submit in for a claim if this has not been done already. We will review information when received for accuracy. Thank you.
  
  Advantage Moving
  ************ ***********************

  Customer response

  07/25/2022

  Beyond just the physical damage done to the furniture and the floors, the movers for this job had unacceptable behavior. The movers were scheduled to come between 9-9:30AM, they arrived at 10:15AM. Their truck was an 18’ Ft. Within 45 minutes of the movers beginning the job, the main mover asked how much of a tip they were going to receive at the end of the day. They picked a fight with the superintendent of the apartment complex to the point where he later informed us that he felt unsafe. They told the painter at the complex that they had been on a bender the day prior and were still high and hungover the day of the move. We have never once had a problem at our complex and have a good relationship with the staff - we were appalled when we heard what they said. We asked them to call the owner of the company multiple times to send a larger truck, asked for the contact information of the owner, and they refused to allow us to contact anyone that could be of any help - they asked instead for an extra $300 to do another trip to the apartment. After they got frustrated due to the truck being too small, they threatened to take our furniture out of the truck and leave it on the street. They started fighting with my boyfriend, getting into a yelling match, where he also felt unsafe. After my boyfriend calmed the situation and said that he would take care of the extra boxes, they came to our house. The move at the house went relatively well but when someone broke the leg off of our tv stand they positioned the furniture so that it wouldn't be discovered and did nothing to alert us that they had broken something. Everything fell apart when they went to the second location in *********. They neglected to remove the legs off of the (heavy) wood desk and one of them dropped it on to the legs where they ripped off. This caused a massive fight between the movers in front of my parents which was incredibly uncomfortable. My mother asked two of them to take their fight outside once they had finished the move. One replied that he "doesn't **** * **** about this move". This same guy started yelling, swearing, saying that he was never told that this move was going to be hard and that he was going to quit. We were made to feel so uncomfortable that all we wanted to do was pay them and get them out of our home. Two of the movers told us that they had little over a month of experience and the third admitted to being high. We’re incredibly disappointed and upset at the way this move was handled.

  Business response

  07/25/2022

  We truly apologize. We have terminated that crew for this occurance. Please forward any info to our email for damage claim. Thank you.
  
  Advantage Moving
  ************ ***********************

  Customer response

  07/26/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  I have sent my claim to this company as instructed and followed up via email. No response has been received.
  
  Sincerely,
  
  ****** *******

  Business response

  07/26/2022

  We will review our previous emails. If we need further information we will contact you. Thank you.
  
  Advantage Moving

• Initial Complaint

  05/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired the company on Sat Feb 26th for moving my furniture to new home. During transport they breaked hard and my dining table broke and office chair got perforated by a sharp. They stated that the insurance agent will come on Monday Feb 28th, and they wrote it on paper receipt. I took their word and receipt for it, was generous with tip, and paid with check. Nobody ever came, and company did not answer my phone calls and never returned voicemails. This became more frustrating when later I noted more damage to other pieces of furniture and a very expensive bottle of cognac missing (I don't have proof for them though). I had to do a very heavy repair on the dining table ao I could use it again. They exploited my trust and were disrespectful by ignoring and not returning my calls.

  Business response

  05/09/2022

  We truly apologize for this but we have no record of any damage by this customer on file. If customer can supply a job invoice so we may look into this. Thank you.
  
  Advantage Moving

  Customer response

  05/09/2022

  
  Complaint: ********
  
  I am rejecting this response because:

   

  I think there is a glitch in software, cause business has not sent any response for me to reject or accept. 

  Thanks for the help and follow up
  
  Sincerely,
  
  **** *******

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Advantage Movers moved my ex-girlfriend out on Wednesday, February 23, 2022. During the job they broke my basement window and damaged and did not fix my basement railing. I called and spoke to someone who told me to email them with subject Property Damage. Multiple emails were send with no response. I called and spoke to someone who confirmed they received the email and it would take 5-7 days to hear from the adjuster. Weeks later, receiving no calls, I reached out again thru email and phone. Again I spoke with a man, who was familiar with my case and was told he would contact the proper channels immediately and call me right back. Never heard from him. I called back the next day and again he said to give him a 1/2 hr, he would take care of it. Again, no return call. Since my calls and voicemails have been ignored. This company clearly is avoiding the damage the inflicted. Please help, it’s been over a month.

  Business response

  03/28/2022

  We are not liable for any repairs or refunds to this customer. We have spoken to our crew and we can not take liability for this claim as our men did not cause the damage. This was a domestic situation with a couple splitting up. It was a high tension move that our men handled  professionally. The customers that were on sight, directed our men to move all pieces. There was a piece that would not fit through the access way and we informed the customer. We were directed to force piece through even though did not fit. We also told the customer prior to moving it that we are not liable for any damage if you choose to have us proceed. The customer did ask us to proceed and our crew said client was the one the was actually moving a section of piece causing the damage. We are not liable for any repair or refund as we informed customer that property damage would occur if attempted and we would not be liable. Thank you. We apologize for any dissatisfaction by the customer with this particular scenario. 

  Customer response

  03/28/2022

  
  Complaint: ********
  
  I am rejecting this response because: This is not true. The movers even wrote BROKEN WINDOW
  on the invoice. i was told by movers and owner it would be taken care of. Owner is a liar. 
  
  Sincerely,
  
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩