Customer ReviewsforJoyce Van Lines, Inc.

Very sad that I lost precious Heirlooms. I was mis guided by the drop off employees who insured me that filing a claim would result in the retrieval of my lost items. My mother passes away which was the reason for the move and now all the important items that correlate with her memory have been lost or stolen. I paid thousands of dollars for their service. My family is heartbroken

We recently moved from ********* ** ** ********** *** My experience with this moving company was far from satisfactory. While the staff and movers were pleasant, my overall experience was marred by several issues. Firstly, the movers did not handle my stuff with the care I expected. My dresser and nightstand ended up chipped and scratched during the move, a computer monitor and kitchen glassware were also smashed up, which was disappointing. The most significant problem, however, was the disappearance of valuable items like my expensive men's bike and a pressure washer. When I reached out to the company and filed a claim, I was told that because I had signed the paperwork upon delivery, they had no liability for the missing items. This was extremely frustrating. If you are considering hiring this moving service, my advice to you would be to act as your own supervisor throughout the entire process. Create and maintain a meticulous list of all items packaged and ensure you check off each item as it is being delivered. This extra step may seem unnecessary, but my experience has taught me that it is essential when dealing with this company. Moving a household is already a significant undertaking, especially if you have children to manage during the process. The added stress of ensuring every item is accounted for during the move should not be the customer's responsibility alone. It's deeply disappointing that this company could not take responsibility for their mistakes and left me with missing items and no recourse for recovery.

-10 stars would be more appropriate. Shaddiest moving company you could use. I have massive damage to my goods and pointed it out to the movers. They stated it wasn't big deal and it would be taken care of. I just had to file a claim. I did that. Nope it's not. I have to pay for it all. DONT USE THEM. They will lie to you telling you that the damage they cause will be covered. It won't. Their deceptive movers will tell you whatever it takes to leave asap after dropping your goods off. Lying deceptive thrives.

Broken promises and THEFT. Company said one driver would be responsible for entire process BUT my possessions were loaded and unloaded at at least 3 warehouses around the country. Boxes opened, items stolen, boxes taped back up. Company did not know where my possessions were or when they would be delivered. Company has taken no steps to find my possessions.

I moved from ******* ** ******* last June. In May, I received a brochure from ******** Brothers moving and storage company; considering that this is a ******* local business, I decided to give them a trial. The sales agent came to my house and did the initial evaluation, he said that my furniture would be delivered between 5 to 7 days after the picked up time, in the estimate/order for service from 5/26/2021 it said; delivery between 6/15 and 6/21/2021. The fast delivery that they guaranteed and my wish to support local businesses during these difficult times, were the most important reasons for me to choose this company. I paid the grand total of $ 5402, 3 days prior to packing as requested by the company, the invoice was for Joyce Van Lines not for ******** ********. I had a mirror that needed to be crated and paid separately $144 for the crate. They arrived on 06/10/2021, the crate was too small for the mirror but anyway they asked me for the $144 check, I was told that they will fix the crate and put the mirror on it. At the time for packing an picking up they changed the delivery estimate time from 6/15 through 06/26, I explained to them that the sales agent guaranteed that the delivery would between 5 to 7 days after picked up, they told me "they will see what they could do about it". I contacted the sales agent multiple times to try to arrange the delivery on the initial time frame but time passed and they delivered on June 26, which caused me many inconveniences. On the delivery the crate was empty and the mirror was transported in an inappropriate way, not following any standards for packing (as per the report of the delivery people) and it was broken. I filled a claim with the claims business office and they only offered $44 dollars compensation (the mirror cost was $300). I contacted the moving company sales agent, he stated that "this is never the service or performance I present and I am deeply frustrated by this outcome", he is working on trying to refund the $144 for the crate that was not used and charged anyway. And indeed I am very frustrated because at the end I paid the grand total of $6641 for a service that was delayed, did not have the standards for packing, the client service was really bad, the company is not assuming responsibility for the broken mirror, I feel that they lied to me and were not able to keep which they have committed. As well ******** ******** should inform the clients since the beginning that they are just an intermediate sales company for Joyce Van Lines and at the end they will not be doing the delivery in cases of outstate moving services.