4 Customer Reviews
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Review from Marie R
1 star04/24/2024
Petro service contract for our oil furnace was called when exhaust fumes set off the basement fire alarm. After 3 service visits, they decided our ThermoPride lifetime warrantied oil burner was cracked and they could install a new furnace for $9000!! The manufacturer, ThermoPride disagreed and so did a second opinion. Petro service agreed to test one more time and again said it was definitely a cracked heat exchanger- until I got the manufacturer on the phone and Petro service grudgingly did the heat exchange test. Only then did Petro service admit that the manufacturer was right and the heat exchange wasn’t cracked! Our exhaust problem was fixed by retro fitting 2 parts that come on new oil furnaces for $1300 instead of $9000! Petro is a greedy company that takes advantage of its customers! Beware- you have been warned!Review from Kara V
1 star04/19/2023
Do not sign up for a lock in plan for oil with this company. I specifically asked the representative that sold me the plan, if cash on delivery oil prices came down to much lower than what our cap price was would our delivery be charged at the lower rate/ going market rate and I was told yes. I completely understood that it would never be quite as low as cash on delivery price but it has not once even been remotely close. My cap price is $4.80 per gallon. Every auto delivery we have had our price per gallon has been an average of $4.50 per gallon when cash on delivery prices have been around $3 or lower. Today we paid $1.35 more per gallon. Not forthcoming enough and can’t wait to be done with this contract.Review from peter g
1 star12/08/2021
Similar complaints as the other reviews. The bill isn't clear enough. I thought I had settled the previous plan from last year (and payed over $1000 in one month) but it wasn't. So that rolled over into a new plan that was doubled from the previous. I attempted several times to explain this to credit debts and customer service and still haven't gotten a resolution. Its misleading to make payments thinking your paying down a specific aspect of your balance to be told you aren't.Review from Alex H
1 star09/26/2021
I started a monthly budget contract with Petro in ****** ** in 2020. A year went by with no word until at the end of my contract I received a balance due of over $600. The explanation was that my monthly budget amount was not calculated correctly - by them. When I asked them to refigure my budget for this year is doubled and when I asked them to spread the payments for the balance due for 12 months on the new plan, I had to speak to 4 reps to get this accomplished. There is zero transparency in billing. Had my bill showed me that my payments were equating to less than my usage I could have taken action in the first 3-4 months. BEWARE and watch your bill because they sure aren't!
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