ComplaintsforCountry Club Landscapes LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/08/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Increased prices due to gas expense, but then added surcharge for gas. Asked them to honor the price I was under a contract for and they said they will not negotiate with terroist. Very rude peopleBusiness response
07/19/2022
** *****
Here is an explanation to what happened.
We took on accounts in 2020 agreeing to keep prices the same for 1 year. In 2022 we sent out letters with new pricing due to current economic circumstances. Customer received bill called and demanded we honor 2020 pricing or he would not pay a dime. We told him we are not changing our prices but you are free not to pay the invoice. (It was only 2 lawn cuts as he sold the property) After reporting us to Consumer Protection & They informed him we are within our rights to change pricing after 2 1/2 years he called and paid a partial payment. We voided the balance.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.