Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Direct Home Services Heating & Cooling Specialists has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDirect Home Services Heating & Cooling Specialists

            Heating and Air Conditioning
            Multi Location Business
            BBB accredited business

            Contact Information

            478 Main St

            Middlefield, CT 06455-1210

            Visit Website
            (860) 339-6001

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/9/2020

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Direct Home Services Heating & Cooling Specializes in residential heating and cooling replacement equipment

            Business Details

            This is a multi-location business.

            Find a Location

            Direct Home Services Heating & Cooling Specialists has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              478 Main St, Middlefield, CT 06455-1210
              BBB File Opened:
              3/5/2020
              Years in Business:
              10
              Business Started:
              5/1/2014
              Business Incorporated:
              5/1/2014
              Accredited Since:
              3/9/2020
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Ladas LLC
              Business Management
              • Mr. William Ladas, Owner
              Contact Information

              Principal

              • Mr. William Ladas, Owner

              Customer Contact

              • Mr. William Ladas, Owner
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/01/2024

              Complaint Type:
              Order Issues
              Status:
              Answered
              Did not clean up after themselves , vented out the front of the house instead of back of house, it looks terrible. Took 9 days to complete it was supposed to be 1 day. Problem getting the right thermostats, originally only received 1 when it was supposed to be two. They removed our hot water heater, now it only takes about 5 minutes before water turns ice cold, reported this problem,nothing was done to fix. When first installed temp. Would only get up to 60 degrees. Was promised a gift card, for problems encountered, haven't received anything. I always had to text them all our issues, no response back. Only texted about when they would receive their last payment. Job was started 12/20 wasn't finished until 12/29/24. The cold water is unacceptable when they removed our perfectly fine hot water tank. Don't have the money to have a different contractor to fix water problem, temp in house doesn't get above 72 deg.
              Read More
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              sonia i

              02/28/2022

              I had a navien combi boiler installed by this company in November 2020, Had nothing but problems with since installation. Called town of ******** inspector in February 2021, after numerous times of system failing, no heat/ hot water, First there was no permit pulled for this job,. After the plumber stated ge rewired the harness, unit was working until this past Friday Feb 26th, Got home, no heat or hot water, tried calling plumber, and no voice mail available. Had to call a company that came and worked endlessly until 300am, and had to return Saturday morning to replace parts that were broken. The cost was 1750.00 for repairs, and the inconvenience if me not having heat, the house temperature plunged 52 degrees. The worst part is that I'm still paying for this unit, that I financed, and it was a 10 000.00 job, that is super expensive for a unit that's only a little over 1 year old. Extremely frustrating. please research and get back to me. Thank you very much

              Direct Home Services Heating & Cooling Specialists Response

              03/03/2022

              ****** I am a little confused by the review. As you can see we have mostly 5 star reviews. We initially had some problems with the unit but were there until we were able to solve the problem. The service technician that was at your home was our partner and everything associated with the repair was under warranty. We try to respond to all issues immediately and go over and above on every job. Unfortunately, there are some issues that are out of our control. We are definitely not perfect but we do not deserve a 1 star. We have not heard from you so I assumed that everything was working fine. We have a service department that could arrive the same day if problems arise. As I said, the system is under warranty. Please make a correction about the permit not being pulled. The permit for this job was submitted and not looked at by the town, I personally confirmed that and the system was inspected and passed inspection. Bill Ladas, owner.

              Local BBB

              BBB Serving Connecticut

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.