Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m having trouble with a vehicle I bought from Byrider the car needs major repairs. I have all my service records of me attempting to get the problem fixed. I only had the car for seven months and I’ve been to their service six times I have warranty and I don’t want nothing to do with the vehicle anymore
  Vehicle purchase date 11/29/2025
  
  Service dates at byrider-
  -1/6/2025
  -4/17/2025
  -5/21/2025
  -5/28/2025
  -7/7/2025
  
  And these are the dates for the service gnosis I had at other dealerships telling me these are the following issues with the car
  -transmission shutter
  -Transmission torque converter
  Replacement turbo
  
  Estimate cost of repair 7,000 to 8,000 dollars

  Business Response

  Date: 07/30/2025

  Hello and thank you for allowing us the opportunity to respond to *** ********'s complaint. He has also submitted complaints to the ******** ******l and our Corporate Offices which we have responded as follows: 

  *** ******** has brought it vehicle into our service department and complained of a shake at 40 mph. We went on a test drive and did not feel his concerns. We went on a test drive with the customer and still could not duplicate his concerns. When we brought the car into our service department, we did find that the left front outer tie rod end had play. We replaced the left front outer tie rod end and performed an alignment. This was done under warranty.

  
  We have been unable to verify *** ********’s concerns. We have even gone on test drives with him and were unsuccessful in duplicating his concerns. We scanned the vehicle to see if something mechanical was happening and we didn’t have a code present. The vehicle does not have a check engine light on at this time either.

  
  *** ******** states he has records from another dealership which we asked him for copies of and were never provided. We feel that we would like to help him take care of his concerns, but we can’t find anything wrong outside of what we have already replaced with the warranty. What we don’t want to happen is we don’t want to guess at something we can’t feel. The vehicle does have a warranty, and we are not trying to negate a warranty. As not all parts are covered, we also don’t want the customer to spend unnecessary money on repairs.

  
  *** ******** can service his vehicle at any facility of his choosing. If an item is under our warranty, we would gladly be able to service his vehicle at Byrider according to his warranty agreement.

   

  Customer Answer

  Date: 07/30/2025

  
  
  ********** ********
  
  
  
  I am rejecting this response because: as I stated before, I’ve been to their service six times regarding this issue the first five times they said they can’t re-create what I’m talking about and then when I finally got in the car the sixth time to take a road test with them they said that it could just be normal that the car is driving like that! I have spent $565 To get the car diagnosed at generous Ford. Which I provided a A picture under the evidence in my previous report

  If I have a warranty with byrider I should not have to go to a completely different dealership to get my car diagnosed With issues I’ve been stating I’ve been having with the car since I’ve owned the car 

  The cost of repairs in the picture I even sent in my Previous report showed that it comes up to almost $8000 in repairs 

  this whole process has caused me a great deal of stress and mental anguish, trying to exhaust all my routes with this dealership. I’m constantly going back trying to get them to fix the issue before I’m out of warranty, but it seems like they’re trying to push me out of warranty. At this point, I don’t want nothing to do with their service or the dealership

  i’m currently in the talks with attorney unless they’re gonna buy the car back I will be proceeding with legal action

  
  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 07/30/2025

  Thank you *** ******** for your response. We’re sorry to
  hear you feel this way. We stand behind our vehicles and as previously
  discussed with you, we will gladly make any repairs under your warranty terms
  at no charge to you for this situation. We will waive the warranty deductible
  of $53.18. Please let us know when you would like to drop off your vehicle and
  have said repairs completed. We will not be issuing a refund of any kind at this
  time. Thank you. 

  Customer Answer

  Date: 07/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: no sir, I came to you guys six times before I gave you guys chances before and you guys didn’t fix my issue. I had to go out of my way to find out this car has transmission and turbo problems. You scammed me out of that deductible last time when you said you fixed my turbo and gave me alignment and now they’re telling me I need to do that again. I have my paperwork showing that I’ve been. I will be getting a private attorney involved. thank you for your time.
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from them in July/ August of 2023. Didn’t start to have issues with the car right away. It wasn’t until I had an oil change done two months into owning the car. The place who did it informed me I was sold a car that has a small oil leak that’s been there and was sold a car with a broken oil filter housing. I did my brakes shortly after to notice on the drivers front side the brake pad sensor is cut. The biggest one came when my radiator fell. At this rate I made sure I had my camera recording and a witness. We tore apart the front end to see what happened and discovered I am missing a lot of bolts, there is construction screws holding things together and parts like the radiator that are held into place by zip ties. Majority of the car is zip tied every which way. I called Byrider and asked them if they do a full detailed inspection upon trade in. Was told yes. Clearly they didn’t do that on this car and I am stuck paying to fix and replace it all as a single mom of 5 kids.

  Business Response

  Date: 05/30/2024

  Hello and thank you for allowing us the opportunity to respond to Ms. ******** concerns. 

  We are just hearing of these issues today. The customer
  called in to us today to make an appointment. Outside of this we have never
  seen the car in our service department after the day we sold the vehicle. The
  car comes with a 2-year 24,000 mile warranty whichever comes first.
  
  We wish the customer had reached out to us for a chance to
  see the vehicle. It has been almost a full year since the customer has had the
  vehicle and has never come in for service once. 
  
  The vehicle still has a warranty on it by time but I can’t
  speak for the mileage.  We spoke to the
  customer earlier today and she said she was going to bring the vehicle in
  tomorrow for us to service it. Tomorrow when the car is here we will assess it
  and see what the needs are. Whatever is under warranty we will take care of.
  Whatever is not under warranty we will try to work out an agreement.
  
  Thank you for taking the time to reach out to us. 

  Customer Answer

  Date: 05/30/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ******

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ****** **********r from Byrider about a month and a half ago. That first week I was coming home from work and the car was jerking and cutting off. I had to have someone come and get me. I had it towed back to the shop. they kept the truck for a week and they said that they had fixed the transmission line but they didin't do anyting about my other complaints.nI picked the car up on that friday and I did the same thing on that Sunday. I had to have it towed back again this time they gave me a rental. they kept the car for 2 weeks. They told me they did all the transmission lines and it was fixed. When I went to get the truck it is still not working the truck is still running loud under the hood the radiator is not working it is blowing warm air and it is thick white smoke still comming from behind the truck. Today 1/22/24 i went back to the service department the manager was real rude he told me that it was nothing wrong with the truck I told hm it was. I told him about the issues he said you just have a nice day I told him I have a disable child I can't just leave the truck he said it is nothing i can do I will get you a way home but that is on you how you get around. The manager was very rude. I asked him can they send it to the ******* dealer they said I can send it and pay for t the truck is still under warranty. I had to get a exrended warranty. I ask can I have my money back they said no just bring it back. I told them I used up my road side with ***** they told me to get *** and a d have it told in . At this point I just want my money back or the truck fixed right. I also told them not to take money out of my account and they did. I paid 1 time with my debit card and they kept it on file with out my permission. This company is definetly a rip off and they need to be stoped. I can be rached at ********** my name is ********

  Business Response

  Date: 01/26/2024

  Hello and thank you for allowing us the opportunity to respond. Below, please find a response from our Service Manager, Cierra C****. Thank you. 

  December 26, 2023- vehicle was in service and a repair was made to the transmission lines that were on the vehicle. Customer returned on 1/18/24 stating "knocking sound still coming from under hood". Tech replaced the transmission lines, radiator and fluid and could not duplicate Miss ******* other concerns. There was no CEL on at the time of those 2 appointments. Unfortunately, we do not provide towing and it is the customer's responsibility. I have spoken with Miss ****** regarding her concerns about her vehicle. She has dropped her vehicle back off into service, she is in a loaner vehicle at no cost and repairs will be covered under warranty. 

   

  Customer Answer

  Date: 01/29/2024

  Hello I did speak to Ciara reguarding this matter since her boss would not fix my truck when I told him that it was still not fixed. I took the truck to the ****** Dealer in **** ***** and had to pay 263.00 for the diagnostic then another 120 for the rental. They did say my engine is going and y transmissiion need to be repaired and I took the paper back to Byryder and gave it to Ciara. She was a great help and so patient. I would like to be compensated for the diagnostic and the rental.

  Business Response

  Date: 01/31/2024

  Hello and thank you for allowing us the opportunity to respond to Ms. ******** concerns. After speaking with our GM Shea G****, she has authorized the $263 ****** diagnostic fee as long as a receipt is provider to us. We will not be authorizing a reimbursement for the rental vehicle. We advised Ms. ****** that we needed to look at her vehicle first to determine the needs before we paid for a rental. Ms. ****** chose to get the rental on her own. We currently have her in rental that we are paying for out of goodwill. If Ms. ****** would like us to reimburse her the $263 fee, please have her send the receipt. Thanks. 

  Customer Answer

  Date: 01/31/2024

  The receipt was put in the paper work that I gave to Ciara . Greg from the ****** dealer stapled it to the last page. If they need another copy I can give them another copy but I left the diagnostic with Ciara.

  Business Response

  Date: 02/01/2024

  Thank you for confirming. We will be issuing Ms. ****** a payment in the amount of $229.99 for the diagnostic fee from Harte ******. Thank you. 

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 ***** from byrider only 2 months ago. When I got the car I was told by my sales women Sonia and the sales manager that there were no issues with the vehicle. Not even 30 minutes after leaving my check engine light came on. I brought it back a few days later to be fixed and they told me the turbo was rusted and needed to be replaced. They wouldn’t give me any updates on my car and every time I called Desire would tell me lies about what was really going on and she would say “ your car might be ready tomorrow” for a week straight. The communication was absolutely horrible and when I contacted sonia she did not want to help me at all. Only 2 weeks after it’s supposed to be fixed my check engine light came back on once again. I called and called repeatedly and I would get sent to voicemail or my calls would be ignored from the service department and the sales manager. This went on for at least a week and a half. I had to go there in person to schedule a time for someone to look at my vehicle and tell me what was going on. I wasn’t able to bring my vehicle in for another two weeks and when I did I was waiting up to three hours. My turbo was not fixed properly and that is why the engine light was back on. When I spoke to Desiree all she told me was that I couldn’t take my car and was not trying to provide me with a loaner car. I think this is ridiculous because I shouldn’t have any issues with my car because I JUST GOT IT!!! It’s already been a week and I was being told my car should’ve been done a few days ago and that it was being worked on. I went to check on what was going on since Serria the service manager was ignoring all of my calls. When I got there I notice my car has been sitting there for a week straight without being worked on! When I seen my car my right tire was COMPLETELY FLAT! When I asked about it Desiree lied once again saying it was being worked on when I could see it wasn’t. This business is so unprofessional it’s ridiculous.

  Business Response

  Date: 12/11/2023

  To Whom It May Concern,
  Thank you for allowing us the opportunity to respond to Ms.
  ********** concerns. Please note, we have arranged for Ms. ******** to pick up
  a vehicle from our dealership to drive today.
  The issue was the first turbo we installed failed. We ordered
  a new turbo and are currently waiting for the 4 turbo lines that are needed to
  replace the turbo itself. The customer was called and informed about the delay
  in the turbo lines. We have 3 of the 4 coming in tomorrow and the last line is
  currently about a week out. Our Service Advisor Desiree, called the customer
  and informed her of this information and that we would be putting her into a
  loaner car (from here) until her vehicle is completely repaired.
  Please let us know if you require any additional information.
  Thank you. 

  Customer Answer

  Date: 12/24/2023

  I received my car back with the right front tire still not fixed when I originally requested them to do so. They only filled up my tire after I complained on bbb just to make it look good. Also while I was waiting on my car I was not updated on my car’s status unless I was the one calling them. When they didn’t answer I had to physically go there to receive an update. I still have not received the paper work on the work that was done one my car. It has been three days and Sierra told me it would emailed that same day but clearly that did not happen. 

  Business Response

  Date: 12/28/2023

  Thank you for allowing us the opportunity to respond to this customers concerns. Please be advised that the customer is back in her vehicle. She was placed into a loaner vehicle while her car was being worked on at no cost to her. Also, the paperwork was emailed to the customer today. Please advise if you require any additional information. Thank you.

  
  

• Initial Complaint

  Date:11/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2016 ****** ******* from jd byrider & I know for a fact its a lemon the guy named “Ray” ***** ***** ******* is very rude & does not does his job properly nor does he like when you tell him about himself I haven’t even had the car for a weak the dealer plates where stolen & my car won’t start the ladies in the front ALWAYS do they’re job! & will always try to help the best way they can but that RAY! he shouldn’t even be working in customer service as well as everyone in service they will not call you back & jd byrider most of the people there act like they hate they’re job & they’re cars are not checked thoroughly

  Business Response

  Date: 11/24/2023

  Thank you for allowing us the opportunity to respond to Ms. ********* concerns. All of our vehicles are checked against a multi-point inspection before they are sold. We also provide all our customers with the most recent Auto-Check summary before and during discussing the contract. Pertaining to the dealer plates, the issue stemmed from an internal *** error and not something Byrider did specifically. As soon as we were made aware of the issue, we were able to address the concerns of the customer by providing her with the proper registration items that are needed for registered owners. We look forward to continuing to service the customer with all her vehicle service needs, if any should arise.  Thank you. 

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2012 **** ***** on September 1st, 2013. As of today, the vehicle has been brought back to the service department for repair four times. The vehicle was purchased only 6 weeks ago. The first issue that occurred were breaks and a wheel balance. The service manager stated the brakes were fine. What was repaired on the vehicle were resurfaced rotors. This occurred on September 8th, 2023. Every appointment afterwards was in regards to a transmission issue. The vehicle had a faulty transmission put in prior to purchase as per what was stated by the Operations Manager. Since then, a "new" transmission was ordered as per the Service Manager and installed during the following three appointments that the car was brought to. The following dates that the vehicle was brought back to Byrider was September 19th, 21st, and 26th, 2023. The vehicle's transmission is still slipping and the repair was not completed. The car will not shift into reverse, will roll back at the top of a hill, and when accelerating the revolutions will go up to around 4000 to 5000 rpm and go back down to 2000 rpm. The car will then "buck" forward, and proceed to shift into drive. This occurs at anytime the vehicle goes from a stopped position and proceeds to accelerate. The vehicle makes a horrid crunching noise when turning and when coming to a stop. Several phones calls were made in order to speak to the General Manager and Operations Manager about this issue and to pose the possibility of surrendering the vehicle back to Byrider. A phone call to the Operations Manager was placed on October 10th, 11th, and three more phone calls were placed on October 13th. The Operations Manager nor General Manager have given a phone call back to discuss options after it was stated that a follow up phone call would occur.

  Business Response

  Date: 10/16/2023

  Thank you for allowing us the opportunity to respond to this complaint. We have left a message for Ms. ***** to schedule an appointment to have her vehicle brought in to the dealership for inspection and necessary repairs. We also advised that we would be willing to put her in a rental car during the time we have her vehicle. We will wait to hear from Ms. ***** to confirm a day and time that work. 

  Business Response

  Date: 10/17/2023

  Hello. We met with Ms. ***** today. We gave her $1000 deposit check back to her and she signed a mutual cancellation to get out of the vehicle. She is no longer contractually responsible for the vehicle. We are closing this matter. Thank you. 

  Customer Answer

  Date: 10/19/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* *****

• Initial Complaint

  Date:06/21/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being charged double what the car they sold me is worth, I was forced into this car without given any thought to my credit and income or even the option to choose a car, they sold me insurance when they weren’t licensed to do so. I’ve had problems with the car since the 2nd day I had it and they refused to fix the issues saying nothing was wrong with the car. Same reason they got shut down and sued in ************* is the same exact thing they are doing to me. The car is worth 4 grand and I’m paying 12,045 back at 19.95% interest rate which is way above the legal limit in the state of ***********. I want my money back and a better more reliable car. I’ve wasted 8,668$ and they’re saying I still owe 10,909 it doesn’t add up.

  Business Response

  Date: 07/25/2023

  To Whom It May Concern,

  Thank you for the opportunity to respond to Ms. ********’ concerns. After reviewing Ms. ********’ file, we were able to determine that her interest rate is 18.998% which is located on her Retail Installment Contract. Not the stated 19.95% in her complaint.

  Byrider/CNAC does not “sell” car insurance. We partner with ******** **** ******** also known as *** to offer our customers Collision Only coverage should they not secure Full coverage on their own. This is also disclosed during our numerous conversations with our customers. They are provided with options, and they ultimately make the final decision.

  At Byrider, we do not “force” customers into vehicles. We provide customers with an opportunity to purchase a vehicle based on their income, expenses and needs. Our customers are provided with available vehicles that meet their requirements. A customer then has the option to proceed with the purchase of said vehicle or decline.

  With regards to issues pertaining to her vehicle, we were not made aware of anything wrong. Ms. ******** scheduled two service appointments on 1/3/23 and 4/19/23 which she did not show or call for.

  Byrider/CNAC in Meriden is individually owned and operated and has nothing to do with any other Byrider franchise as stated in her complaint located in Massachusetts.

  Ms. ******** is on a contractual loan from August 26, 2022. To date, she has paid $1850 in a down payment and $3,285.54 in bi-weekly payments. She is current on her loan and is in good standing. The amount stated of ($8,668) in Ms. ********’ complaint is not valid.

  Should Ms. ******** wish to meet with us to review her contract and answer any questions, she may reach out to us, and we can arrange for this to take place.

  Please let me know if you require any additional information. Thank you. 

   

  Krista M****

  Business Operations Manager

  Byrider ~ ************ *****

  Customer Answer

  Date: 07/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* ********

  i have paid over 8k on this loan so far I’ve calculated every payment from the start up until current so telling me it’s not valid you are wrong and I’ve even had one of your employees admit I was correct on the price I’ve paid so far, for a car that is only worth 4 grand. I’m paying 19k if not more per contract might I add that I was not told about when getting the car. You can not charge someone triple what a car is worth that is extremely wrong and I’m sure not legal, I’ve been sending emails and calls since the second day I’ve had this car about the engine and transmissions problems, everytime I’ve had a service date I was told there was nothing wrong with the car after test driving it for 5-10 minutes and low and behold I have the same issues still that you guys have failed to fix about 3 times now. And I have it all documented I never missed any service appointments what so ever so go talk to your service guy, who still has not contacted me about my tires and weather strips on the doors that he was told about and shown the damage right after we bought the car. I was not given an option on which car I could chose, I was told we can help you find a car and then when arriving I was told it was for the Yaris after specifying I did not want the Yaris. Was never given any other option of a different car what so ever and have witnesses for that as well. I’ve already spoken to a manager who’s admitted the **** are priced triple what they are worth to cover jd byrider if something happens. So no I’m not wrong and you are not going to sit here and lie to make your company look good. Meridens location is doing the same exact thing that the location in Springfield Massachusetts got shut down and sued for, literally the same exact thing. And I’m stuck with a messed up car that I didn’t want in the first place and you guys refuse to switch it for a car I’m actually comfortable with and that’s wrong 0 customer satisfaction and 0 regards for the customer, everytime I discuss something with one of you , you are extremely rude and talk over me. So I will contact a lawyer and my lawyer will be in touch with you to resolve this. 

  Customer Answer

  Date: 07/25/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold my daughter and i two cars the engines blew and wouldnt repair and gave excuses after repeating telling them the issues fidnt honor contract

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue happened on January 6th my car got repoed because I haven't been working because of covid and I've been sick so I told the car please Dad I've been going through hard times and I didn't pay my car note and November and I paid some in December I asked them to work with me and when I get the check I will pay them the full balance that I owe them well on January 6th they came and report my car they called me to see when I was going to come pick up the car I told them that I didn't have the money that I was waiting for a check to come in the mail my car was 13,000 I'm down now to the last $399.98 that's how much I owe them on the car but I'm only backed up in my payments $700 maybe $800 the moose so I told them I was going to call them this week to see how much I had to pay to get my car so I called them yesterday which was January 26th and I asked them how much I had to pay to get my car he told me that they don't want the money that I owe them they want me to just pay the car off that's the only way I can get my car I don't understand how they can do that and I paid the car all the way down to $3,000 from $13,000 and now y'all trying not to give me back my car because I've been going through hard times all I want is to pay what I owe and get my car back and finish making the payments on the car like I supposed to that's why I had payments for one the car been messed up since I had the car and I still been dealing with it I have to come up so much out of my pocket to fix things on the car that should never be nothing wrong with it after I spent all this money and I still been paying my ******** Faithfully when I can but I've been out of work for the last 2 months and I haven't been having the money to pay the ******** but them as me paying the car down all the way as low as I did how could you now try to take my car from me and say I can't get my car back I can't pay what I owe I only can pay the car off that's the only way I could get the car back I'm looking for someone to help me cuz I didn't put all this money into this car for them to just try to take it away from me

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in need of car as I had lost my previous car due to a repo. I knew that JDByrider worked with people who have had repossesions and I wouldn't be penalized for it. I went in September 17th, of 2022 and I purchased a 2013 ****** *****a. I put down $1,000 in cash. At first when I had the car it was great, was running great and thought I had picked the best car off the lot as I know these people can be fishy. About a month and a half in I was casually driving out of a parking lot with my cousin when I noticed that my car was not gaining speed. I let the car roll in neutral for about 45 seconds before proceeding to hit the gas and the car then picked up speed. I thought maybe at that point it was just because it was cold outside and I didn't let it warm up long enough. After that we had went to dinner and then bowling. And when I returned to the car and tried to drive off I had the same issue. It was very late in the night when this had happened so obviously they were closed. The following day I called and could not get through so I showed up to service. Service told me that I had to take the car to ****** in ********** to have it diagnosed as they do not do that there. So I took the car to ****** and it turns out that the car had been to 3 ****** dealerships with the same complaint and turned out to be internal transmission failure. And not only that there were more issues. But there was nothing done about it for two years, I am not sure how long they have had the car in their possesion before being sold to me but the fact that theyre supposed check these cars thoroughly and didnt is a huge issue. Not only that but verbatem out of one of their employees mouth that a girl had passed away in car accident in car she got from them because the air bag didnt deploy. these people are horrible people and sell these lemons to people and then act like they dont know anything. im 100% sure i have a lemon because im still having issues with that car after it being "fixed"