Customer ReviewsforExtreme Audio & Performance

The installers do great work. The problem is it's run by someone who lacks integrity and won't admit he is wrong if something goes awry with the work being done to your vehicle even if you confirm from outside sources or businesses. He will gaslight you and make you think it is somehow your fault which btw is a symptom of ************ *********** ********* he also has his salesmen wrapped around his finger to do his bidding. though he is a man of character. I was charged 5 hours labor for diagnosis (500$) for something that was overlooked that should of been squared away the day before (1700$) because the owner didn't want to own up that he couldn't figure out why the speakers were humming and didn't sound right. Turns out it's because of the active noise canceling in newer vehicles. I'd recommend you look elsewhere if you have a newer vehicle.

Thank you for sharing your experience. We are sorry that this outcome did not turn out acceptably. *** * visited our showroom for a consultation to upgrade his 2023 SUV's base audio system (non-amplified) with the goal of increasing the fidelity and output to be superior to than the factory **** upgrade. We discussed various options for the different price points. Some weeks later, *** * contacted us hoping to schedule the installation and that he would provide a speaker system and the amplifier. The install was scheduled and completed. The following day, *** * stopped by to express his thoughts on the install. The items that were satisfactory and unsatisfactory. One of the unsatisfactory items was a white noise produced from the amplifier. Upon further inspection, we became aware that this was a B-Stock Refurbished item. To further diagnose and correct this problem, we used our in-stock A-Stock new inventory items. Our manufacturer representative gave authorization to replace the B-stock item with the A-Stock at no cost for the equipment. It was required to charge the labor cost for this exchange and the diagnostic process. We always hope that our customers purchase their equipment from us so that we can offer and service the manufacturer warranty in house.

This response is accurate, except for the fact that temporarily replacing the amplifier with a brand new one did not fix the white noise problem, as it was something else that was overlooked in the initial installation the day prior. I was charged 500$ on top of before tax to try to figure out what happend which still was never resolved and now I have to take my vehicle somewhere else as they couldn't figure out the issue.