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Complaint Details
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Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sent them a DNA of my dog CeCe and have not received results as of yet. That was back on July 2022. They claim that the post office held my sample till July 29th 2022. When asked for a refund they hung up on me. I have since went with another DNA company and have received CeCe results while still not received anything from Orivet.Business response
08/12/2022
**** took a very long time to get us this sample. The results will be provided in the timeframe of 2-3 weeks upon sample arrival as advertised. The customer was refunded as she requested. Please see the attached screenshot.Customer response
08/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********
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Contact Information
20 Church St
Mezzanine Level
Hartford, CT 06103-1246
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.