ComplaintsforBare Wood Fine Wood Furniture
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Complaint Details
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Initial Complaint
11/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I originally made a deposit of $200 in June 2022 for Barewood to supply a chest of drawers. In October 2022 we agreed to a change order to build a bookshelf instead. Months went by of repeated emails and phone calls in which the owner said he had taken ill but he'd get to my bookshelf right away. That never happened so finally in September 2023 he agreed to refund my deposit of $200 and there have been more emails since in which he says he will do so, but never does. Kevin, please just refund my $200 so we can be done with our business. Original invoice # **** with a $200 deposit paid on June 16, 2022Initial Complaint
10/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order a table Jan 17 2023 was told do not call looking for kitchen set in may will take longer called back in aug was told it will be shipped soon called back end of September still no kitchen set called back oct still no set keep telling me next shipment i ask for my deposit back no way ask for work order to call company he refused to give it to me i been more then respectful and reasonable wgat should i doInitial Complaint
03/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
December 30th 2022 a piece of furniture was ordered from bare wood furniture in ******. We were told that it was an “Amish made” piece from the US. We were told that piece would be American hardwood.We were told that the piece would be delivered in 2-6 weeks. We paid extra to have the piece color matched to a sample we supplied. After 6 weeks we contacted bare wood to find out the status of the piece of furniture. We were told item was in production. It has taken 13 weeks for the piece of furniture to arrive. When I first inspected the piece I noticed that it was not color matched. I also identified multiple damages and defects to the piece. I noticed a sticker on the back of the piece that said manufactured in Vietnam. My wife and I went to the store to voice our complaints and were met with nothing but resistance and lies and condescension to my wife. The “owner” Kevin was rude and belligerent to my wife and she ended up leaving the store to wait outside.Business response
04/04/2023
Dear BBB,
I received your letter today regarding complaint ********. I have reached out to the customer and offered them a refund. I would like to state for the record that this customer's accounting was completely wrong with the facts. Firstly, we proudly tell all our customers that about 60% of our furniture is Amish made, but not all. I never told this customer his particular piece was an Amish made item. 2ndly, I NEVER quoted 2-6 weeks for a custom piece that had to be shipped from ************ **. With all the COVID delays we are still experiencing extended delay times, but even if that was not the case we have hundreds of pieces we are working on at any given time and customers have to wait their turn in line, especially when we have to custom color match a piece.
When the customer came in and looked over the piece he pointed out some issues with the finishing and we agreed with his assessment and both decided we would send the piece back to the finisher to correct any issues, which was done. This correction cost us extra money and time but we guarantee our finish so we were happy to correct the color issues.
At the time these customers came in I had another group in the store, after the complainants left the people who were here and observed the interaction could not believe how rude this customers wife was and commended us for remaining professional and calm. We try hard to do right by people, but sometimes you just can't please everyone, no matter how hard you try.
I have left a voicemail with the customer today offering them a refund.Customer response
04/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
10/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
September 2021, we purchased entertainment center, 2 end units with center unit, bridge to connect 2 end units. We received 1 piece January 2022 only because it needed staining, the end units have not been completed as of 10/20/22. Explanation given is he only has 2 days to work on them in shop. paid over $3500 to date. still taking on new work without completing past order, I think it should be listed as buyer beware. He might be closing or looking to file Bankruptcy.Initial Complaint
07/06/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased unfinished furniture on January 2nd with a $1000 dollar down payment. The furniture arrived in shop the first or second week of March---very close to the estimated amount of time. I brought in a sample draw at that time that I wanted the crew to match. I did not inquire again until the end of April at which time you shared with me the difficulties your crew had faced with COVID. On May 21st , when I had not heard back from you I called again. During the May 21st call you said you had checked on my pieces and they were working on them at that point and you felt they would be ready by the end of May or at the latest the first week in June. June 10, I reached out yet again only to be told not to worry that I should have my pieces within two weeks---putting my delivery at the end of June. Today, July 3, I called the owner and he still could not tell me when my pieces would be complete and that his finishing crew was on vacation until July 15th. Original time est. 2-3 weeks!
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.