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Business Profile

Tree Planting

A Living Tribute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Planting.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Living Tribute gift on October 26, 2024 and my charge card paid $97.00. I had paid extra to expedite a card to the family and they never received it. What is my recourse?

    Business Response

    Date: 11/27/2024

    Dear *******,

     

    Thank you for reaching out to us, we show that your new ***** tracking number is ************ and package was signed for by:

     

    Signed for by: *******

     

    If you still require assistance with this order, please feel free to reach out to us and reference help ticket ******. Thank you for making the world greener!

  • Initial Complaint

    Date:09/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email confirmation that for order #****** which was purchased on August 12, 2024. This was a tribute to a deceased friend, and I expected to get the card promptly. To date, it has not been received, and 2 emails have not been responded to. At this time, it is beyond timely to give this to a grieving family, so I would like to be refunded in full.

    Business Response

    Date: 09/17/2024

    Hello, we have not received any of the emails and this complaint would be handled by our ******* branch (based on the customer's order number), however we will reach out to them and let them know that customer needs a new card sent or refund:

     

    *******************************************************************************************

  • Initial Complaint

    Date:11/03/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two trees to be planted in ***** September 27, 2023. I received an email saying the card was delivered. My family member never received it. I emailed twice and no response. October 25, 2023 I sent a letter. They haven’t responded. I called three times. I left a message twice. I haven’t received a call back from them. Since I ordered the trees, my family member has moved. The address is in the letter I sent. I am so disappointed. I’ve used this service before and liked it.

    Business Response

    Date: 11/03/2023

    Thank you for reaching out to us, the **** tracking does show that your card was delivered, however we are always happy to send out a replacement card for our customers. Please provide the new or updated address to us via email, as we have not received the above mentioned letter. We will then be happy to send your replacement card and a new tracking number.

    Customer Answer

    Date: 11/06/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ********* *******

A Living Tribute is NOT a BBB Accredited Business.

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