ComplaintsforAnytime Fitness
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Complaint Details
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Initial Complaint
11/05/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I first canceled my membership with Anytime Fitness in ****** in January 2020 as soon as the 1 year mark hit and my contract allowed termination. I did this via writing after a phone call. I noticed later that I was still being billed. I contacted the gym, explained and went again to the gym to sign a cancelation form at the gym. I looked again at my cc statement and see that after a short reprieve they started billing me again. When I contacted the club about 2 weeks ago, I was told by AJ that in my initial cancelation it was 'mistakenly' processed as a freeze, so every 3 months billing resumes. AJ told me he would solve this, asked for my email address, said he or a manager would call back etc. Two weeks later - no call, no email, no compensation. Still being billed. I estimate at least $700 in fraudulent charges at this point. Each time I am told they will fix the issue and send me a refund back to 1/2020. I would be very grateful for your help to address this. Thank you.Business response
12/14/2021
****** **********
We are a little confused as to why you have chosen to bring this issue to the BBB as not only have we reached a solution to which you agreed, but we have also already refunded you $446.52. Please be on the lookout for your final refund payment of $223.26 in January, as we discussed and agreed upon. If you have any further questions please reach out to us at the club so we can resolve them as quickly as possible.
Best of luck in your future fitness endeavors.
-Anytime Fitness"
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.