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Find a Location

Silverline Restoration Inc. has 1 locations, listed below.

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    Business ProfileforSilverline Restoration Inc.

    French Doors
    Revoked BBB accredited business

    Current Alerts For This Business

    Accreditation Revocation:
    On 10/18/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    6. Address disputes forwarded by BBB quickly and in good faith.

    6A. Provide a response to each complaint that:
    • Is professional,
    • addresses all significant issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Silverline Restoration Inc. offers home improvement services, including roofing, siding, windows, doors, and remodeling services.

    Business Details

    Location of This Business
    751 New Britain Ave, Farmington, CT 06032-2130
    BBB File Opened:
    5/30/2019
    Years in Business:
    15
    Business Started:
    1/1/2009
    Business Incorporated:
    12/2/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. David Karnuk, Owner
    Contact Information

    Principal

    • Mr. David Karnuk, Owner

    Customer Contact

    • Mr. David Karnuk, Owner

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    **** ****** To: ************************  Tue, Nov 17, 2020 at 8:04 AM Silverline Restorations, Weeks ago I requested an itemized receipt for the roof replacement on my house and a copy of the warranty that accompanies the roofing materials (***?) used. To date, I have received neither. I also made two separate phone calls over the last two to three weeks requesting these, and though I left a message both times-none of my calls have been answered. Although I am satisfied with the work that was done, I am dissatisfied with the clean-up after (my attic is a mess and I have pics). It is very disconcerting that no one from your company has made an effort to follow up with me. Should I not receive the receipt and warranty info I have requested within one weeks time-my next contacts will be to the Better Business Bureau and the ******* ******** ********* ******. This is not the route I would elect to go, but your lack of response leaves me no other alternative. COMPLAINT/ISSUE: 10/16/2023 Now, the current issue is that I have mold on one side of the roof in my attic. I was given a "lifetime" warranty on the roof work (have separate documentation). I have tried to call Silverline Restorations and repeatedly get a message stating that the call can' go through (###-###-####) beginning on 10/13/2023. On the same date I sent e-mails to the company and company owner. No one has responded. I am selling my house and need this addressed immediately. I have more documentation and info as needed. Thank you, ******* ******

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Stephanie S

    1 star

    05/30/2024

    Avoid Silverline at all costs. While the roofing work they did was fine, they caused damage to siding and never returned to fix it despite multiple attempts to schedule. One time David never showed at the scheduled time, when I called and texted he verbally said he gave a different client priority that day (without alerting me). Eventually he stopped responding at all. We also wanted a non working fan removed during the roofing job that wasn’t done. He was going to charge us more to come and redo that section. Never came out to do either of those things. When I expressed frustration that my garden which I had just sunk $$ into was busted up by his workers he was condescending in response “oh darling do you want me to buy you some more flowers?” When it came time to sell my house, found out he had never pulled the permit. When I attempted to ask him to do this since I paid for it as part of the work (and was told we wouldn’t schedule until that was ready) he started the process online but never completed it. I had to clean up his mess in order to sell my home.

    Local BBB

    BBB Serving Connecticut

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