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Complaint Details
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Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had to special order a closet door from **** *****. I assume they use this company for installation. I scheduled an appointment for Aug 2, 2022 between 8-10am…I received a call from the company stating she overbooked & if I can please move the appointment to 2pm that same day. Fine… 3pm comes and a man calls me telling me he has to cancel the install due to an emergency at home. Rescheduled for today Sunday Aug 7, 2022 at 2pm… well needless to say it’s 2:49pm & NO one is here yet. 45 minutes later you call to tell me you are running late???? I am paying $918.92 for a door I do not even have. This is poor customer service! I would like to be compensated for my time & aggravation!!! This is ridiculous!!!!Business response
09/15/2022
Mrs. **** I am very sorry about your inconvenience .regrettably problems on the jobs and family emergency's do happen. I am happy that the team kept you updated and was even able to install you on a Sunday when we normally do not do installs at all.
You mentioned that you paid $918.92 to us, we have not received any payments from you at all. we do not have a contract with you of any kind.
Thank you very much Vladimir
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Contact Information
1451 New Britain Ave
Ste 11
Farmington, CT 06032-3343
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.