ComplaintsforConnecticut Valley Homes of East Lyme, Inc.
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Complaint Details
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Initial Complaint
09/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I gave Ct Valley 2 checks for a new home construction project. 1st check was $6500.00 for deposit, and 2nd check was $12,700.00 for engineering fees. My mortgage was denied due to appraisal value vs. built cost. I never signed the construction agreement. I attempted several times to contact my saleman(Scott A*******) thur email and phone. I left messages and he never returned any calls or email. So I sent a certified letter to the company President(Richard Wildenmuth). He responded with a email, and basically stated no monies are owed to me. All documents are included. It's a shame this unprofessional company would treat a hard working US military veteran like this. I'm a active BBB listed business owner, and would never treat any consumer the way I have been treated.Business response
10/06/2022
Mr. **** did make two NON-REFUNDABLE progress payments to Connecticut Valley Homes. Please refer to the attachments describing the work to be performed, the amount of the payment and Mr. ****** signature under the phrase NON-REFUNDABLE. Connecticut Valley Homes performed provided everything in the scope of work covered by these payments including complete plans for a custom home, detailed pricing, engineering, material and finish selections. Mr. **** then chose not to proceed with construction, a choice he had at that point.
What we provided Mr. **** was home plans customized for him through his instructions and requests. The engineering and other services provided him were unique to his proposed project. These are not material goods that can be returned.
Mr. **** was never obligated to build the new home and Connecticut Valley Homes was never responsible for construction financing.
I have had some recent email correspondence with Mr. **** since I learned of his request for a refund but he has not responded to my most recent emails.
Sinceerely,
Richard W*********
President
Connecticut Valley Homes
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Contact Information
East Lyme, CT 06333-1606
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.