Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/17/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Fence installation was completed on 12/26.2023. Although he was given a clear, easy to read enlarged copy of the property dimensions, which is a rectangle, he installed the upper portion of the fencing more than 10ft onto my neighbor's property, My neighbor, of course, wants that portion of my fence moved back onto my property where it belongs, I have called Antonio F*****, the owner and installer on this job, at least 12 times over 9 days since my neighbor informed me of this violation Mr. F***** has not returned my calls. I am taking an attorney because my neighbor is threatening legal action. All F***** as to do is move 4 sections of stakes and mesh, but he ignores me. *** *****Business response
01/17/2024
Hi *****. I was not aware that you were reaching out to me. My phone got damaged. It got ran over by my truck. I am currently waiting on a Replacement. I will contact you via email today to resolve your issue.Customer response
01/18/2024
Thanks to your immediate involvement, the fence
co. owner was at my door this morning and pledged to correct the problem as soon as weather permits.
I am certain that he will. So I thank you for your powerful input. He said he was in ******* and lost his phone in the snow. Who knows. I am withdrawing my complaint. *** ***** *****.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
94 Hellstrom Rd
East Haven, CT 06512-1320
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.