Business ProfileforROM Technologies, Inc.

I'm scheduled for knee replacement surgery on 4/8/24. On Feb 6, I met with my doctor who recommended a ROMtech PC connect bike to help with my recovery. He submitted a request, & within a week someone from ROMtech called to let me know they'd received it and that their billing **** would contact my insurance *** for approval. Billing, would then contact me to arrange delivery. Approx a month later, I called ROMtech's customer service to let them know I hadn't heard from anyone. I was told not to worry, that billing would call when they had information from my insurance (a ******** health plan). Late on 3/25/24 (2 weeks pre surgery), I got a voicemail message from billing, letting me know that my insurance company wouldn't cover this item, but that I could pay out-of-pocket $20/day for a minimum of 1 week. The next morning (3/26) I called ROMtech (I believe I called more than once that day). I was told 6 weeks were recommended, but that most folks sign-up for 2 to 3 weeks and evaluate. I asked if it was covered under original ********, and emailed my information (Ref# R110003). I researched the ******** manual, which seemed to indicate this should be covered (as long as it was with 48 hours of surgery). On Thu 3/28, I called Humana to ask why they weren't covering this item. Much to my surprise, they'd never received a request from ROMtech. I was put on hold while they called ROMtech, and then informed they'd given ROMtech the information needed to submit the request and that ROMtech would be calling me. On 4/1 (1 week before surgery), I called ROMtech at 8AM, explained my case & asked to speak with a supervisor. I was told she'd call back same day. At 3 PM, I called again. Still no call back. I was surprised to find a similar complaint on the BBB website. I would like ROMtech to submit this request to my insurance company so I can get coverage within the 48 hour (post-surgery) window. Time is running out, and I'm beyond frustrated.