ComplaintsforJohnson Pool & Patio, LLC
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Complaint Details
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Initial Complaint
10/01/2021
- Complaint Type:
- Order Issues
- Status:
- Unresolved
December 9, 2020 we signed a contract with Johnson Pool and Patio to install a 15x 30 above ground pool including proper drainage and stone around the pool. Mark J****** has failed to complete the job in a timely manner. Per contract the work should of been completed in full by the end of May. He did not properly install the pool. We are now having issues with the structure and liner of the pool. Pool has been paid in full since 4/3/2021. Mark has yet to fix the issue, this has been ongoing since June.Business response
06/22/2022
Complaint # ********
Customers ** *** *** ***** ***** at * ******* **** ******* ** *****
15 x 30 Above Ground Swimming Pool issue was fixed Oct 2021 and the customers were satisfied with work done.
Thank You Mark J******
Johnson Pool and Patio LLC ** ***** **** **** ******* ** ***** ************ *** * *** ******* *** * *** *******
Customer response
06/22/2022
Complaint: ********
I am rejecting this response because:The above ground pool is not fixed as of 6/22/2022.
Sincerely,
****** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.