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Complaint Details
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Initial Complaint
01/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On may 25/2023 I buy a juicer from globe equipment company for the price of $989 the juicer work for 6month and stop working had a one year warranty on it I took back the juicer on 11/18 2023 the manager took the juicer an said he was going to contact the manufacturer for a lable to return the juicer I went back twice to check about my juicer the manager said to me it still sitting the in a corner waiting for the lable he is not going to pay $150 to shipped it so it going to stay there I need my money I can’t loose so muchBusiness response
01/23/2024
I am sorry that the customer is having issues. All of our equipment comes with the factory warranty and we do have to adhere to their policies for defective and returned units. After getting this unit back, the local Waring rep was dispatched to look at the unit to determine what the next steps were going to be - Repair, Replace, or Refund. We did have to wait for the rep to show up at our location to make the determination. Finally we were issued an RMA (Attached) on 1/9 at which point we sent the merchandise back to Waring. It was confirmed today after the complaint came in that Waring has the merchandise back at their warehouse but not yet received it and started the paperwork. We were just waiting for the credit back from the manufacturer before issuing a credit back as is our standard policy. I spoke with my showroom manager and showroom who knew of this and never said we were not going to pay the $150 to send it back so we are not sure where that came from. As stated, the merchandise is back at the manufacturer and once we are issued a credit memo, we then in turn issue a credit memo back to the customer. I will log back in tomorrow and upload the tracking number when I can call Waring during business hours. The return label was prepaid label on ******** account so I can't check our *** account to get this and prove it was sent back as soon as we got the call tag.
Even though we did not get the credit back on our account, I will reach out to the customer tomorrow based on the contact info in this complaint and begin the refund process with them.
Brian Ringelheim
Customer response
01/26/2024
Hello BBB thank you for you quick response I get my money back from *** thank for helping me
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.