Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have waited a long time for a 5x8 trailer. Aluminum and I even have text messages. And the lady I felt with knew I wanted a 5 x8. She texted me the price and the size. I went down at 10 on 5/14/2022. She said which I have a text that it will be ready at 10. When I got there she wanted me to hurry up and sign papers. I said I wanted to see the trailer. She seemed to be staling me But I waited for a while. The she says there bringing it down. Well it was t even built. I said is it a 5x 8 cause that the only size I been asking for. She said yes. She didn’t go over the contract. Nothing. But I have a text the amount and it was a 5x8 I get home and it’s not a 5x 8 and so I texted that I paid for a 5x8 and it’s a 4ft 6 inches. She never ounce told me it was 4 feet 6 inches. And I feel she coned me and took advantage Of me cause I’m a women. Abs didn’t go over the trailer nothing Now she says she can’t take it back. I don’t know any anyone else to go thru what I’m going thru. I have the text saying 5x8 snd how much it cost. I paid the cost she said. But didn’t get. 5x 8 trailer. Told the lady that I want to bring it back for a 5x 8 and she said. No. Unless I bring it back used. But I’ll lose money. I want my money back or a exchange for a 5x 8 aluminum trailer
Business response
05/25/2022
We have made arrangements with this customer to replace her trailer with a larger one.Customer response
05/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******the problem was solved
they gave me another trailer. I’m happy with it
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.