ComplaintsforRoad Ready Used Cars, Inc.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Road Ready informed me I can put a deposit down and if I changed my mind about the car, I would get my money back. Road ready tells me I signed paperwork stating it’s non refundable and I have the paperwork stating so which I don’t. They refuse to give my money back and kept demanding an answer as to why I chose to look with other car dealers. Road ready thinks because I completed a credit application, they can keep my deposit and there’s no policy that states this. No deal was finalized.

  

  Business response

  03/12/2024

  On March 7, 2024, Ms. ******* ***** signed a Retail Purchase Order for a 2012 ***** ******* at that time Ms. ***** gave a $1000.00 (one thousand) deposit towards the purchase of the 2012 ***** ******. This money is part of the C.O.D, not to hold a vehicle for a customer to think about it.  That is why we have forms signed at the time of the initial purchase by the customer.
  
  The retail purchase order clearly states “NO REFUND OF DEPOSIT”. Ms. ***** signed this agreement.   Also signed a Policy and Procedure Form this form is directly for the customer to read and sign so that there is no misunderstanding.  Ms. ***** also filled out a Credit Application to obtain financing for her.
  
  Once a customer signs a Retail Purchase Order agreement, Road Ready Used Cars starts the process of prepping vehicle some examples our working with bank lenders to secure financing, a full detail of the vehicle, a recheck in our Service Department or adding any additional options the customer wanted.  
  
  A few days later Ms. ***** called and stated she didn’t want the vehicle and wanted a refund without explanation.  At this point Road Ready Used Cars had secured financing for her at even a better rate than originally quoted. We also started prepping the vehicle for delivery.  We explained to her that per the agreement she signed that we couldn’t do that, and if she wanted to break the purchase agreement she would be forfeiting her deposit. Ms. ***** chose to forfeit on the signed agreement fully understanding that the down payment was not refundable.   Road Ready used Cars, Inc. has been in the business for 35 years, we are truly transparent to our customers and that is why we have these forms in place to ensure that customers understand the process.  We were willing to work with Ms. ***** to assist her in the purchase of a vehicle.
  
  
  Feel free to contact us with any additional questions

  Customer response

  03/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  12/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello my name is ******* ** ***** of *** **** ** **** *** ********* ** ***** . on Nov 10th 2023 I bought a 2016 ******** *** white 4door sedan sales rep Marquette H******* millage 75,519 I'd # ***************** . after test drive I noticed that the left front router was grooved and brake dust was all over rim I told rep that that needed to be addressed, and was told it would be looked at and fixed. When I picked up the car the next day I was told it was taken care of. Two days later I was coming to a stop and noticed the brake pulsating / jerking to stop. I immediately called road ready and told them , at first the manager said that the car was sold as is and brakes were my responsibility. I told him that the rep told me it would be taken care of. He said bring the car in tomorrow and service would go over it and fix . i took it in and waited an hour while the mechanic when over it , they said everything was ok . now 3weeks later I'm driving and as I'm coming to a stop there's pulsating and a growing noise there is brake dust all over my left front rim , also just before a complete stop it releases and grabs again . my thought is a caliber is sticking or brake pad is cracked. The dealership claims they do a 150 point check on all parts, Clearly they skipped the brakes. I know that brakes are a normal maintenance not covered under warranty , but brakes are a safety issue and should be in perfect working order at time of sale. I have put less then 500 miles on the car in the last few weeks. Again I brought this up to rep , and per agreement sale was based this issue being fixed . I'm 70 years old and over the years have had to do many repairs I don't believe the mechanic ever took the wheels off . please help this was a very expensive purchase in the first place . now a brake job? This is a safety issue and should have been taken care of before sale. Thank you ******* ** *****

  

  Business response

  12/18/2023

  Road Ready Used Cars, has read the complaint filed by Ms. ******* ***** and would like to say that all of Road Ready's vehicles undergo over 100+ point safety inspection, which is way more detailed then the CT state requirements.  Ms. ***** purchased a 2016 ******** *** on 11/10/2023 this vehicle due to the model year falls under the "AS-IS" category.  At the time Ms. ***** was offered an extended warranty also and decided to purchase that as also.  A couple of days later she decided to cancel the warranty stating she didn't need it and wanted a refund which we did for her.  A few days after that on 11/17/2023 she came in with a concern about the brakes and one of the tires.  We brought the vehicle into our service department to check the brakes, rotors and the tire pressure.  After looking at the vehicle we found that the pulsating she was probably feeling was just from minor grooves on the rotor and pulsation from them heating up.  We looked at the tire and found it to just be a little low on air but nothing else.  The vehicle was safety checked previously on 8/14/23 and they measured at 6/32 both front and rear, which is within the states safety guidelines.  We didn't charge Ms. ***** any labor for doing this in good faith as a new customer.  We take safety serious.  I have attached the repair orders on this vehicle to show that the brakes were checked.  Unfortunately, we can't justify repairing something that doesn't need it and spend spend additional money on more labor and parts at our own expense.  Thank you for your assistance in this matter.

• Initial Complaint

  08/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We purchased a truck on 7/8/2023. We tried to get an Inspection Sticker in our home state of *************. The truck failed inspection. We brought this to the attention of the dealer to resolve the issue. After a series of emails back and forth with their service department, they offered to ship us tires if we agreed to have them mounted ourselves. I felt the tires, mounting, and balancing were the responsibility of the dealership. Since we live over 3 hours away (which they knew), I reminded them that Vinny had offered a local tire chain as an option to work with previously (**** **** ****), so I asked that they reconsider that. Time was of the essence, so I then also called to speak to a manager on 7/31/23 to try to resolve the issue faster. They put me through to the owner. He doubted my claim saying he didn’t know how it didn’t pass inspection and was offering no other solution. He was more concerned about the cost. I then made the mistake of saying either the tires need to be purchased, mounted and balanced or we would have to come there with a lawyer to get our money back. He yelled very loudly at me saying “You had to go there!! You had to go there!!!….you’re not getting any tires!!!” He then hung up on me. I tried to call back. He picked up right away, yelled something. I said I wanted to proceed without a lawyer. He hung up on me. This was all on a recorded line. I tried a third time. They wouldn’t connect me to him, and they hung up. I tried one last time with no luck. My husband has done the front end work himself and we now have to buy the tires ourselves. We feel, at the very least, we should be reimbursed for the parts and tires. We feel the owner handled this very poorly, unprofessionally and frankly in a childish manner. A police officer recommended I reach out to the BBB of *** which is what I’m doing now. He also suggested contacting the ******** ********* ******, and I have sent an email. Thank you for your time.

  

  Business response

  08/21/2023

  We have read and received Ms. ******* complaint regarding her brothers purchase of a  2005 ***** ****** that he purchased at Road Ready Used Cars, Inc.  We are sorry to hear about the issues her brother has had in ************* to pass inspection.  I can assure you that Road Ready Used Cars, Inc takes customers concerns very seriously.  At Road Ready Used Cars, Inc. we strive for customer satisfaction.  Road Ready Used Cars, Inc. does a thorough safety inspection on all of our vehicles. In good faith we wanted to help Ms. ***** and Mr. ********** who is the actual buyer.  So we reached out to them to offer a solution.  We agreed to pay for four (4) new tires, the balancing of tires, the alignment and the shop fees at a local to them "**** **** ****".  We paid for the service upfront so Mr. ********** or Ms. ***** wouldn't have to come out of pocket and chase reimbursement.  We feel that was a more than fair solution.  The vehicle they purchased does fall under an "As-Is" vehicle under Connecticut's Department of Motor Vehicle.  This vehicle fell in the category of “AS-IS” because it is over six years old. Per, the” State of Connecticut Department of Motor Vehicles” guidelines (Secs. 42-220 thru 42-226, C.G.S). 
  Form: Buyers Guide “AS-IS THE DEALER DOES NOT PROVIDE A WARRANTY FOR ANY REPAIRS AFTER SALE”
  Form: Invoice & Purchase Order “AS-IS” THIS VEHICLE IS SOLD AS-IS.  THIS MEANS THAT YOU WILL LOSE YOUR IMPLIED WARRANTIES.  YOU WILL HAVE TO PAY FOR ANY REPAIRS NEEDED AFTER SALE.  IF WE HAVE MADE ANY PROMISES TO YOU, THE LAW SAYS WE MUST KEEP THEM, EVEN IF WE SELL “AS-IS”. TO PROTECT YOURSELF, ASK US: 1. TO PUT ALL PROMISES INTO WRITING 2. IF WE OFFER A WARRANTY ON THIS VEHICLE.”

  Again, Road Ready Used Cars, Inc. wanted to help in good faith and we feel that this complaint should be closed as resolved. 

  Please see attached copy of **** **** ****'s invoice showing paid in full by Road Ready Used Cars.

  Thank you for your time and assistance in this matter.

  Ron S*******, President 

  Customer response

  08/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  07/17/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a car with Road ready autos in ******* in 2019 I purchased gap insurance the car was to have been paid off in 2025 but I paid the car off in December of 2022 when I ask for my refund from the gap insurance they keep giving me the around can someone from the BBB help me get my refund please.

  

  Business response

  08/01/2023

  Road Ready Used Cars has reviewed the complaint from Mr. ***** *******.  I can assure you that Road Ready Used Cars, takes customers concerns very seriously and we want our customers to have a positive experience whether they are previous customer or new customers.  From our records Mr. ******* sent an email to our cancellation department on May 8, 2023.  Mr. ******* had paid off his loan early and was inquiring about a Gap Refund.  Our cancellation department on the same day responded via email, that in order to process the request we needed proof the loan was paid off from ******* ***.  Our cancellation department did try to assist Mr. ******* by reaching out tp ******* *** to obtain the document needed.  Unfortunately, only the customer can request that information to be sent.  The document he did have didn't have the information that the GAP Administrator requires for cancellation.  On May 12, 2023 we spoke to Mr. ******* and explained to him that he would have to call ******* *** to get the document needed in order to process any further.  On May 15,  2023 Mr. ******* sent the required document needed to proceed with cancellation.  Cancellation was submitted to Gap Administrators on 6/6/2023 (using cancellation date of 12/15/2022, for pro-rated refund due).  On 6/19/2023 we followed up with the Gap Administrator for a status update and we received an email that their current processing time for cancellations was approximately 2-3 weeks . On 6/21/2023 we again reached out to Gap Administrator for an update.  They confirmed the contract had been cancelled and we should be receiving a check shortly.  On 7/6/2023 we received the check from the Gap Administrator.  After any refunds from warranties, gap or other aftermarket products, we as dealer have verify if the lienholder has withheld funds from our reserve account and they issue refund to customer or if we are issuing the refund to a lienholder or customer directly.  There are many different scenarios that we have to take into effect with cancellations.  For example if it was paid off early, a total loss due to accident or theft, a repossession etc.  We are liable in our dealer agreement to be sure that the lien has been satisfied in full.  Also, every bank has a difference process some debit our reserve account directly and mail a check to customer, others we have to send to bank first.  Each cancellation has to be looked at individually.   Once, we confirmed that ******* *** would not be debited our reserve account we wrote a refund check to Mr. ******* on 7/31/2023 and was mailed via ****.  The entire process for initial contact from requesting party to refund takes about 60-90 days, and that is if we get the documents needed right away.

  In no way were we trying to give Mr. ******* the "run around", and we did everything we could to get this done as quickly as possible. We hope that the BBB sees that Road Ready Used Cars fulfilled the customer request and that this case can be closed as resolved.  If you have any additional questions please feel free to contact us.  Thank you for this help with this matter.

  Customer response

  08/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  03/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a truck from this dealership December 30th 2022 for $50,000 after added fees. The truck was listed as showroom condition with zero issues or rust and that is not the case. After 5 days of owning the truck the check engine light came on for a fuel injector code. After sending the truck to multiple different mechanic shops and spending alot of money out of pocket trying to diagnose the issues and adjusting things in the computer of the truck, it has been determined that there is a fuel issue, manifold leak and the truck probably needs new spark plugs. There is thick white smoke coming from the exhaust. The first mechanic thought he fixed some of the issues by adjusting the computer but he did not. The issues still occurred after it left that shop. So far nothing has been covered by the extended warranty that I purchsed. The belts were very dry and needed to be repalced. The truck also has bad windshield wipers, waterlogged and cracked taillights and a plow that does not function properly. The plow headlights are cracked and constantly flickered until one of them blew out before I could even use it. The internals on the wiring are bent and need to be replaced as well as the cutting edge being so warn that it also needs to be replaced. After washing the truck just a handful of times there is rust and scratches that have been revealed on the body and the frame. The truck still drives rough and requires more money out of pocket to address the issues. The dealership has done nothing to help and has been extremely unprofessional and aggressive. I've left the owner multiple voice-mails and I have not received a response from him. The only time I got a response was from their sales manager and he was very rude. He told me I am nitpicking and he doesn't have time to go back and forth with me but if I was unhappy i could switch to a different truck and then later stated thats not what they meant. They have done nothing to help.

  

  Business response

  03/07/2023

  Road Ready Used Cars has responded to Mr. ******** complaint recently on a different review site.  Our response has not changed and we will share that response below.

  ****** I'm sorry you feel like you were done wrong. When you originally came into the dealership you were here for about four hours inspecting the truck along with the test drive. A few days later we received calls and texts that were very rude and vulgar. We understand you were frustrated but there is a way to achieve a solution without acting in that manner. After speaking with you and understanding the issue with the check engine light we contacted your mechanic at ****** and found out what the issue was. He stated the light was on for a fuel related problem which he thought was bad gas. He stated the alcohol content was at 60% normal is between 3 and 10%. You blamed us for the gas problem which this truck was our plow truck all last year. You drove from ** to **** *********** **** with no check engine light occurring. Upon delivery we make sure every vehicle has a half tank of gas which would of gotten you home. This was no fault of ours and honestly not yours bad gas does happen at several stations when they don't maintain their filters. Sonny's also told us the transmission lines did have seepage but were not leaking and you opted to repair them. a few days later you called us asking if the transmission fluid was changed and we responded by saying ** requires the first service at 97,500 miles so no we didn't because the truck only had 68,691. I will address the trade ins now the 2002 had cross member issues which the entire bed was removed and new cross members were installed along with four body mounts that were also repaired and I have pictures but unfortunately ****** will not allow businesses to post. I have sent pictures of the work and the bed off the truck. The 2004 had frame issues and the frame was replaced with ****** Caps from front to rear which we also have pictures of before and after which cost over $6000 dollars along with rust on quarter panel and thousands in mechanical issues. I understand your trying to paint a picture that were selling the trucks the way you traded them into us, but that's 100% untrue. We then received a call regarding some rust bubbles on the body of the truck that were present when you decided to purchase the truck. The rust proofing is for the under carriage which is clearly posted on our website in every listing. Considering both your trucks were rusted why you wouldn't think this service is a tremendous addition in protecting your truck is baffling. The final bullet point is the ****** review we don't have any bearing on what they allow a consumer or us to post that's all ****** period. We are far from scammers your mechanic told us the truck was in excellent condition besides the seeping lines. You also have an extended service contract for three years or 36,000 miles Gold coverage which covers about 90% of all mechanical issues. We inquired with the contract company and no claims are pending or have been submitted. I'm sorry you don't like the way I respond to negative reviews some have valid complaints and are treated professionally and respectably. The others not so much. That being said ****** tell me what you want me to do to help you. My direct number is ************ Ron Rocco S*******. We can have a friendly conversation like two adults.

   

  Thank you for your assistance in trying to resolve this problem.

   

• Initial Complaint

  12/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a car from this road ready used cars and 2 months later I had warped rotors. They(road ready) fixed this with no issues. Since then I brought my car for an oil change at ******* in ******* **. about 2 months later I go to get my tires balanced and rotated(at *******), and my lug nuts were cross threaded and have snapped off my wheel hubs. I have work orders from both services at ******* showing they have not touched my tires since this company(road ready) changed my rotors and were certainly the last ones to touch my 2 front tires. They are refusing to fix this issue. Causing me to spend 400$ in labor/repairs.

  

  Business response

  12/07/2022

  This is a response for the same complaint that Mr. ****** made on another review site.  So our response is the same that was addressed directly to Mr. ******:

   

  Mr. ******, sometimes you just can’t make people happy no matter what you do. You came back two and a half months later, not 3 weeks later. You also put four thousand miles on the car. We told you to bring the car in so we can see what was going on with the brake issue. The car was sold AS IS, even if you had a 60 day 3000 mile warranty it would of been expired on both accounts mileage and time. Upon inspection, we found the new rotors were heat warped from extreme braking. The pads and rotors were new so we got them warrantied and paid the labor as a good faith repair even though it was pilot error. Yesterday, you called Vinny stating you’re at the ******* dealer and one of the lugs were stripped. I was in the service department while you were talking so I heard the conversation. Within ten minutes the tech told you it was cross threaded. The day you came in for service we were down 2 techs due Covid. Due to the shortage, Vinny worked on your car. Vinny is an ASE Master Tech and has worked at some of the most prestigious restoration shops in the state. He listened to your complaint and 6 months after the fact you wanted us to pay the bill at ******* because we were the last one who worked on your car. I pulled a new ****** report and it shows ******* worked on your car on 10/24/22 after we did an oil change and inspection on 8/30/22. The ****** shows that it had a maintenance inspection completed at the ******* dealership. While it may not show on the work order that they removed your tires it will still show maintenance inspection where they check tires, brakes, belts and other wear items. We were not the last dealership who worked on your car as you stated in this review and per your call with Vinny. The phone call was courteous and sympathetic to your issue and the answer was not the one you wanted to hear. Why should we pay for the repairs for something we know for a fact we did not cause? At best to install a stud with parts is only half hour labor which is about a hundred dollar fix, even if it was a full hour it would cost at most $200.
  
  

  Customer response

  12/07/2022

  
  Complaint: ********
  
  I am rejecting this response because: I have work orders from all visits to a mechanic between the time my rotors were done(by road ready) and the issue occurred. All of which have nothing to do with my tires or them coming off of my vehicle.
  
  Sincerely,
  
  **** ******

  

  Business response

  12/09/2022

  To respond to Mr. ******’s rejection, Road Ready Used Cars was not the only dealer or repair facility to work on Mr. ******’s vehicle since he purchased it on 6/15/2022.  Any dealer that is doing an inspection, whether it is a safety, brake or tire inspection would remove the tires to look at pads, rotors or any other components.  This is a fact based on Mr. ******’s own admission to bringing the vehicle to three different repair facilities after he had purchased the vehicle from us six months ago. ******* ******* confirmed when we spoke to them that they do remove tires during their complimentary inspection when customers get their oil change service.  He could have of taken his own tires off at some point to change a flat tire, we just don’t know.   Just because his invoice that he received from other facilities doesn’t list the tires were taken off doesn’t mean it didn’t happen during the inspection.  Every detail of everything involved in an inspection is not itemized to every single detail that was involved.  I understand he is frustrated but we cannot see how we are to blame either.  If Mr. ****** only brought his vehicle to us that would have been a different story, but that is not the case and we cannot confirm that we are responsible.

  Customer response

  12/10/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  10/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently went to RR to purchase a 2006 ***** I saw on their website.I test drove and signed papers,one of whichstated that if I ******* on deal I would forfeit $2500 I put down.I wanted car and agreed..later that evening I got a call from RR stating I needed to put down an additional $2500for deal to go through.I didn't have it so I got my money back and thought that was end of it.they then called saying they had a ******** I could have for the $2500down,but I wasn't interested.Then 2 weeks ago they showed my bank papers I signed..NOT MENTIONING PHONE CALL demanding more money.Bank reversed transaction and gave $2500to RR leaving me with a negative balance in my account.My phone calls and texts went unanswered.I am now in arrearsand at my wits end.I am 76 yrs old and a Viet Nam ,Marine Corps veteran if thats any help.I would appreciate any assistance you could give me in this matter I feel I am in the right on this.Thank You ***********

  

  Business response

  10/14/2022

  I have read Mr. *******’s complaint regarding his experience at Road Ready Used Cars, Inc. I'm sorry that ******* feels like we cheated him but that’s the furthest thing from the truth. We called ******* the same day asking if he had any more money to put down and he said no. We explained it was a difficult to get an approval because of the age of the vehicle he picked out, a 2006 ***** *******, but we had a newer car that we were able to get approved with his down payment and his monthly payment would be the same. He said no the ***** was the car he wanted, so Road Ready secured an approval from ******** ******* ****** *****, which will be attached. We also discounted the car and took every optional service out to get him in the car he wanted. The fact of the matter is we sold the car on 8/2/22, Mr. ******* signed paperwork agreeing to the policies and procedures, which includes “No Refunds, unless we are unable to obtain financing”.  We obtained an approval the same day by 6 pm and called him immediately. I printed a purchase order dated today 10/14/22 just to show how the structure had to change to get an approval from ******** on that specific vehicle.  Obviously, we never billed the deal out because there was no contact from the customer. We tried reaching out to him several times over four weeks with no success. We called his work, cell, texted, emailed, with no response. He never spoke with us so we could tell him the good news that he was approved on the Buick. Then out of the clear blue, we get a dispute from our credit card processing company that he was disputing his down payment he gave us. We never said he was getting a refund because we never spoke to him, period. The credit card company initially gave Mr. ******* a temporary credit when the dispute was opened, but then later reversed the credit in our favor after we represented all the evidence to them and the dispute was closed. Road Ready never credited his card or issued the refund at all. My sales manager reached out to ******* when this happened, and low and behold, after the dispute was overturned, ******* picked up the phone, a month later.  ******* has now posted two negative reviews telling his side of the story, which are not true.  We also offered ******* to come back in and we would apply his deposit to any car of his choice. The ***** is still here and, if ******** still lets the approval stand, he could have that car. I know the rate will definitely be higher because rates have gone up a few points in the past few months. If you look at the deal, we obtained for a rate of 4.24% for 48 months. If he had only returned our communications, he would have been driving the car he agreed to purchase.

• Initial Complaint

  06/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  11/16/21 I financed a 2015 ***** ******** The car price was listed at around $25,000 when we got done with the paperwork it turned out to be about $29,000. My monthly payments are $681.00. They took my 2007 ***** ******** for $2,900 and we gave them a down payment of $2,000. They never told us the carfax which has 49 reports. I had to find out myself that the car is only worth $13,800 because I was trying to refinance the car.

  

  Business response

  07/01/2022

  Road Ready Used Cars has reviewed Ms. ******* complaint, and would like to respond.  Ms. ***** purchased 2015 ***** ******* on 11/16/2021.  The selling price for just the vehicle was $25,299.00.  That price does not include state sales tax, title and registration fees, or any additional  Extended Service Warranty Contracts, or Maintenance, GAP Insurance, or any of our Protection Plans that were offered at the time of sale.  As Far as the CarFax, I believe Ms. ***** is reading it incorrectly the number of "49" reports is not accurate 49 represents all the customer who have "favorited" us on CarFax.com.  We looked at the CarFax ourselves and as of 6/24/22 it had 22 service records and back when Ms. ***** purchased the vehicle it had 21 service records.  The value of a vehicle is based on lots of factors including but not limited too, Condition, Mileage, Body Damage and market value.  

  Ms. ***** signed all agreements and financial contracts with a breakdown of everything, Road Ready Used Cars did not add anything after the fact.  Everything is gone over in detail with our Finance Managers at time of delivery.

  Customer response

  07/01/2022

  
  Complaint: ********
  
  I am rejecting this response because:They know that the cars value is really $13,800!
  
  Sincerely,
  
  ******** *****

  

  Business response

  07/13/2022

  Road Ready Used Cars, stands by our original response.  Automotive dealers can not control fair market value or depreciation of assets.  

• Initial Complaint

  04/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I started the finance process on 11/16/2021 with Road Ready Used Cars Inc I deposited $7,000.00 in order to pay a 72 month loan at $549.42 The business was supposed to provide me with a functioning vehicle I bought the pick up truck with the idea of starting a small snow plowing company. The vehicle started immediately with mechanical issues after my purchase which was less than one month of taking it off the dealer lot. It overheated many times and I notified **** ********* that I was returning the vehicle to the dealer due to mechanical problems. I returned the vehicle on 12/10/2021 and removed the plates and registration from the vehicle and requested that the dealer return my deposit. The business has not returned my calls and has refused to return my initial deposit on the vehicle. My contract # is ********** the vehicle VIn # is *****************

  

  Business response

  05/02/2022

  We have received and read Mr. & Mrs. ********** complaint regarding their purchase of a 2012 ********* **********  The ********** purchased their vehicle on 11/16/2021.  They called to schedule an appointment for service, and we immediately set up an appointment On 11/26/2021. They came into our service department with an issue with the shifter.  We immediately replaced the broken shifter and did the repairs free of charge as a good faith gesture to the **********, even though it was sold "AS-IS". On 12/20/2021 Mr. ******** came into the dealership parking lot driving like a crazy person and proceeded into the building with his wife who followed him in another vehicle and said the truck was overheating.  They became hostile and she was cursing and yelling at everyone. They can be seen on camera being uncontrollable to staff members.  We noticed Mr. ******** still had the snowplow mounted to the front of the vehicle.  We tried explaining if you drive around with a plow in warm weather and don’t tilt or lower the plow it won’t allow air to cool the radiator and the truck will overheat. The truck was out of coolant due to it overheating so we added coolant and we replaced the thermostat as a preventive measure. The truck was run and driven for hours with no issues. The weather was unseasonably warm when this occurred, around 60 degrees or more. We spent three hours working on his truck and called to tell them to come get it but they never responded.  Again we did necessary repairs for free to help Mr. ******** out, even though it was from the plow.   
  This vehicle was purchased “AS-IS” which they were well aware of and signed in many places that it was.  Road Ready Used Cars repaired the vehicle twice at ZERO expense to them, which we did not have to do.  We try to help when we can with repairs.  But Mr. ******** continued to drive this truck with the plow mounted causing the issue he was having. 
  We ask that Mr. & Mrs. ******** to not come here after how they treated the staff here.  They dropped their vehicle that day and never came back, it’s their vehicle that we are now storing and accruing daily storage fees. We don’t know why they dropped it off.  They own it and they are financi**** obligated to pay their car loan to **** ********* as far as we know. 

• Initial Complaint

  03/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On or about Feb. 1st,2022 I went online looking for a vehicle, after my vehicle was stolen in the town of ********** *** on 01/08/22. (See Exhibit #1) I noticed that Road Ready of ******* *** had a 2015 ***** ****** **** Black with gray leather interior. Really nice looking car. On or about 02/04/22 I took a ride to ******* *T to road test the above mentioned vehicle and to make a $500.00 down payment on the car, in the event that I liked the car. When I test drove the car, I noticed their was an issue with the way the car was shifting. For that reason, I did not leave the $500.00 deposit. Road Ready said, "No problem, we will bring the vehicle into the shop to find out the the problem". Road Ready found out that the car had a malfunction in the Shift Solenoid. I was told that the shift solenoid was bad and Road Ready was going to fix it. On 02/09/22 I went back to Road Ready to find out the status/buy the vehicle. When I spoke to Road Ready, they assured me that the car was running good and shifting like new. I presented a check for $22,941.12 + another check for $2,500.00. (See Exhibit #2). Road Ready told me that I was short $1,497.00 I went through my own bank (***** ***** ****** ***** located @ * ********** ***** ********** ** *************. As the Credit Union processed my loan, (See Exhibit # 3) I was asked about a Platinum protection package in the amount of $1,497.00. I told the Credit Union NO I do not want to have this service done. It's an optional service and I do not want it. I didn't find out until Feb.23, 2022 that Road Ready had already done the service without my consent. I strongly felt like Road Ready was trying to force me to buy this service and I then decided not to purchase their vehicle. I asked Road Ready for my $2,500.00 deposit back and they are refusing to do so. I made several attempts to calls Road Ready to speak with the owner, to no avail. Every time I call, I get the same sales person. Note: Exhibits available upon request

  

  Business response

  03/29/2022

  Road Ready Used Cars, Inc. has received Mr. ********** ******’s Complaint (ID# ********) regarding the purchase agreement made on 02/09/2022 for a 2015 ***** ******.  When Mr. ****** initially came in to see the vehicle, there was a problem with the shift solenoid that we were aware of and repaired.  When he came in the second time, the car was ready for delivery that means it has been Safety Checked through our own in-house vigorous 150-point safety inspection which goes beyond the standard ** Inspection checklist (**** *****).  Mr. ****** was then presented the figures for the purchase of the 2015 ***** ******, including Tax, Title, Registration, Dealer Conveyance, and options for protecting his purchase.  At this point, Mr. ****** agreed to the selling price and the purchase of Vin Etching, Antimicrobial Disinfectant, Undercoating Sealant and Paint & Fabric Protection.  This is a package deal we offer to all customers, and referred to as the “Platinum Protection Package.”  This is fully disclosed on the offer to purchase and the Retail Purchase Order Agreement, which are both signed by Mr. ******.  Once he signed we then started the application processes needed for the protection package. When the customer signs a Retail Purchase Order Agreement and gives us money towards the total purchase price, that is consent. Unfortunately, during this time Mr. ******’s trade was stolen. Although recovered, it had some damage and was held up in a repair shop for weeks.  We offered to take his vehicle in on trade offering him $5,000.00 sight unseen to make it easier for him to complete the transaction of his vehicle purchased with us. Mr. ****** took it upon himself to go to his Credit Union to get a check for the purchase of the 2015 ***** ******.  He decided to get a check that was not for the agreed upon amount.  We had initially waived the 5% charge for outside financing for him, a $1,149.45 savings.  We also discounted the Platinum Protection Package by $799.00 after he decided to get a check for an amount that was not agreed upon by us.  This application was already applied to the interior and exterior of the vehicle but we were trying to find a middle ground. Mr. ****** claims his credit union told him he didn’t have to pay for the additional charges done to the vehicle.  Mr. ****** gave us $2,500.00 on 2/9/22 towards the cash selling price of $22,930.68.  Mr. ****** then decided again upon himself to now take the trade out of the equation, and again not abiding by the agreement he signed.  He then decided to just cancel the purchase altogether.  Mr. ****** received a copy of the Retail Purchase Order Agreement which clearly states there is no refund of deposit.  Road Ready Used Cars, Inc. adhered to the agreement, and spent time and resources to have the vehicle ready for him.  This vehicle was unavailable for sale for almost a month while Mr. ****** was dealing with his current vehicle situation.   

  Customer response

  04/02/2022

  
  Complaint: ********
  
  I am rejecting this response because: The information provided is false and misleading.  Please See Attached Rebuttal.
  
  Sincerely,
  
  ********** ******

  

  Business response

  04/05/2022

  Road Ready Used Cars has already responded to Mr. ******'s complaint.  We have nothing further to add.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩