Customer ReviewsforLandmark Homes

Our Morningside condo has no water barrier behind the tile in the master bathroom. The tile is set directly on regular sheet rock. It is leaking through the ceiling to the room below. We got a contractor in to bid on the repair and he says it will have to be completely torn out and replaced for $7,000 to $10,000. We thought Landmark was a good company when we bought from them, not so much now.

We sincerely apologize for the distress and inconvenience you've experienced with your Morningside condo. At Landmark, we prioritize our customers' satisfaction, and we are committed to addressing your concerns thoroughly.We appreciate you bringing this issue to our attention. Our records indicate that our Warranty Manager has been in active communication with you since this was reported 3 days ago. We understand the importance of addressing these concerns promptly, especially given the potential impact on your property.Regarding the warranty, we acknowledge that the issue has arisen outside the standard warranty period which for this property ended 4 years ago. We care deeply about the buyer experience and want to do what we can to assist. Therefore, as we have been communicating with you, we have arranged for a contractor to assess the situation at your property, despite the elapsed warranty period.Your feedback about the absence of a water barrier behind the bathroom tiles is concerning but unlikely do to the time it took for this issue to present itself. Additionally the only way to tell if a water barrier is missing it to remove the tiles and per our images that is not the case. Our initial review of the images suggests that regular maintenance, particularly the annual re-caulking, might not have been performed, which is crucial for the longevity of such installations. Additionally, while the absence of a water barrier cannot be confirmed without removing the tiles, we encourage getting a second opinion to explore all potential solutions and their costs.We understand the financial implications of the repairs quoted by your contractor. Rest assured, we will continue to communicate with you throughout this process. Our aim is to ensure you have all the necessary support and information, even though the warranty period has lapsed.Your trust in Landmark is of utmost importance to us. We are committed to providing you with contacts and support to get this issue resolved. Please feel free to continue to reach out to our Warranty Manager for any further assistance or to discuss this matter in more detail.Thank you for your patience and understanding as we work towards a resolution.

We have major drainage issues in our townhomes in Heron Lakes. Fixes have been attempted, but so far most of them have failed or are extremely unsightly. Management refuses to have a professional assess the landscaping design and drainage issues. My feeling is Landmark wants to just be done with our area so they can turn it over to the Metro District. Beware of what you're buying. Landmark has let me down, and my property value will suffer.

We want to assure you that we are actively addressing the drainage issues in your community. Recently, we have undertaken additional work making necessary adjustments. All these and previousefforts meet the required standards.We understand the importance of these issues.Please know we arecommitted to resolving these matters to align with the Metro District's standards.Your feedback is invaluable to us, and we are dedicated to continuous improvement in our communities.

The range hood I paid extra for would not fit over the vent and was scratched. (Landmark knows of some other problems with their venting practices, too.)The poor kid installing it called someone named BJ and was told to install it anyway. The cabinets are smaller than the one I paid for. The granite I picked out (was shown) is of the same name but is a completely different grade than the granite that was installed. I have a window that would not shut from day one because of framing. It was replaced without the framing being fixed and so it does not close. I have photos of things that are unbelievable before the sheetrock went up but there is no place to load them. I haven't received a call back in 8 years. I told my mother that Landmark would not be an option when buying her condo.

We're genuinely sorry to hear about the challenges you faced with your home purchase. Though your home was purchased in 2014-15 and our standard one-year warranty period has passed, we want you to know that we value your feedback. It helps us in refining our services and customer care. Over the years, we've enhanced our warranty processes and communication channels to better serve our customers. Currently, any warranty issue submitted via phone or website is addressed within a few days.We regret any inconvenience these issues may have caused and apologize for the lack of communication you've experienced.Your satisfaction remains important to us, and we are committed to continuous improvement in our services.

Landmark's condo buildings are poorly designed, leading to dangerous icing at the entry and exit points for the buildings. My wife had a horrible slip/fall right at the door of our building due to poor gutter/drain design and the HOA ignoring the issue. We have had this icing problem for three years, with no improvement. Building materials are also questionable, as we have several windows already warping to the point they won't close properly. Worst part of living in a Landmark condo is the horrible HOA we are stuck with.

We're truly sorry to hear about the challenges you've faced with icing at your condo building. Your safety and well-being are of utmost importance to us.Regarding the gutter and drain design, we have implemented measures like adding heat tape to facilitate water movement off the roof and rerouting gutter work. These steps are aimed at improving the situation and helping prevent such issues in the future while also recognizing that living in ******** comes with its unique challenges, including ice formation.As for the *** management, we understand that there have been changes and improvements in this area with a new communitymanager. The *** is responsible for snow and ice removal, and we hope the recent changes lead to better management of these issues.Thank you for sharing your concerns, as it helps us to continually improve our services and the living experience in our communities.

Saturday 9/3/22 I set up appointment to look at the homes @ The shores at the Lakes in Loveland. By Thursday 9/8/22 the price had increased 42,000. Then when we look at smaller models that now have the price of the previous, they will not sell them because they don't know what the price will increase to. Why would a price be listed or the house be on the website to be built if that is not the case. I am so disappointed in this builders business practices.

Angela - We see how this can be confusing. We release new pricing with every building we release for sale. We do not know that pricing until we pull the costs together for that specific building. I am sure you know with our supply chain issues the costs have varied greatly with lumber, steel, appliances, labor... If you see a price on our website or shared by our sales team that is from the last building we released, which could be 1 to 8 months old. These are not available pricing but just the most recent numbers we have to share. Also, some of our buildings have location premiums when they face a lake or a park that can make a jump from one building to the other. Please feel free to talk to anyone on our sales team and they can further explain this process to you.