ComplaintsforAll Around Roofing and Exteriors, Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I paid for half a repair cost for this company to fix some flashing that has blown off my house. I just found out they’re permanently closed and would like my $375 back.Initial Complaint
04/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
We had a roof installed in September 2018. In March 2022 we had leakage through the roof into the house near one of the skylights.All Around Roofing offers a 5-year warranty on the installation. I contacted them on March 18, 29, April 1, and April 6 of 2022. Each time they have said that they will contact me for an appointment to fix the problem, but they have never called back.I understand being busy, but when it rains heavily I have water coming through my ceiling and onto my furniture and floor. I think almost a month of no response is excessive. I just want the leak fixed and for the business to stand by their warranty.Business response
04/20/2022
Response provided verbally to BBB staff:
I spoke the customer an hour ago, we will be out in the next 48 hours. The skylight leak will be fixed and customer's complaint will be resolved.
Customer response
04/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.