Business ProfileforTradewinds Heating & Cooling, Inc.

Tradewinds business is a subsidiary of American Home Shield warranty company, and has done everything to not replace a broken heating/cooling system at our condo. It was determined back in mid-August that the unit needed to be replaced, but seven weeks later still no determination of the unit that will be used to replace from AHS and/or Tradewinds. But somehow Tradewinds has sent us a bill for $5,200 to install the new unit. Although our contract with AHS states electrical is included, Tradewinds needs $1,500 for electrical work. Then another $1,700 to modify the unit stand, to hold the unidentified HVAC unit for installation on the roof. Although there is already a stand on the roof already. This condo unit is a rental and based on our responsibility to the tenants not providing an appliance may be a breach in the ************** tenant rights. Working with AHS and Tradewinds to honor a contract for a home warranty has been a very unpleasant experience. Our tenants have been extremely reasonable while not having air conditioning multiple times when it was needed, but we have concerns that when the unit does not provide heating they may not be a reasonable. This issue may end up in court if our tenants break their one year lease.

I do apologize for the delay. When working with American Home Shield, the process can be somewhat difficult to get a solution quickly. Your unit is a unique unit and is in a difficult position on the roof to replace. The costs are higher because of that. I do apologize that AHS doesn't cover more. I have reached out multiple times to AHS and we are still awaiting a response from them on supplying the unit. I will continue to try and work with them for you. We appreciate your patience. If you'd like a second opinion through
AHS we can have them transfer the ticket to another vendor. Thank you for your feedback and I'II be in touch once this has been sorted out with AHS.