ComplaintsforAll Dry Services North Denver & Boulder

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  All Dry provided an estimate for mold remediation on March 24, 2022. This estimate was to cover the removal of dry wall and the sanitization of mold that had begun to grow in the unit at ***************. After completion of the service a third party was requested to review the paid invoice and inspect the work that had been done. Upon so doing, the following concerns were raised and a request for clarification and correction was made to the contractor, All Dry.Initially, the estimate was based on the work that would be required to completely tear out a portion of the ceiling where a buildup of moisture had lead to the development of mold. The contractor inspected the situation and estimated hours, materials, and haul-off requirements for the affected materials. This estimate appears to accurately reflect the cost of materials and labor hours required to perform the requested service.After undertaking the job, the contractor discovered that there was no dry wall to be removed or hauled and thus should have greatly reduced the labor and remediation times as well as materials and haul-off costs associated with disposing of the dry wall material.The only item adjusted from the estimate to invoice was a $19.68 line item described as "Drywall Wall - Tear out & Discard (per sq ft)". The haul off $120.94, labor $432.24, and an entry labeled "Office 01" for $200.47 remains. Contractor was contacted. No explanation was provided for the charges that remained unchanged despite reduced material haul and labor associated with dry wall removal. Also, "Office 01" still is not sufficiently explained. All Dry insists the labor charge at $72.04/hr ($432.24) and haul off charge of $120.94 to handle the amount of materials coming from a 3-inch wide strip of ceiling plaster along one wall equates to the same amount of labor and material as tearing out 16 ft of dry wall. Contractor also states "Office 01" ($200.47) is to cover employee labor, thus double charging this cost.

  Business response

  04/18/2022

  We received a call from the homeowner on March 24, 2022, at 10:50am regarding visible mold in their home.We scheduled a free inspection for that afternoon at 2:30pm. After the inspection of the area, we provided the homeowner with a detailed estimate totaling $1,209.00.
  When the homeowner reviewed the estimate, she decided she wanted to proceed and scheduled to start the job on the following Tuesday, March 29, 2022. The job was completed on April 1,2022.
  To address the first concern: after containment was put in place and the technician proceeded to start the job, it was discovered that the ceiling that had a popcorn finish was not drywall material and rather it was concrete. While the there was not drywall to remove the area still needed to have the popcorn material removed. The area was then cleaned and treated. The line item of Drywall Wall Tear out & Discard for $19.68 was deducted from the estimate.
  The Labor charge remained the same as the technician still worked that same area of the ceiling removing the affected material. In took the same amount of time to carefully scrape, vacuum and clean with antimicrobial (4 inch by 8-foot section) as it would if drywall would have just been cut and removed then cleaned remaining material with antimicrobial.
  Even without the drywall material, the Debris haul off remained the same. The same number of containment bags were needed to haul out the containment barrier materials and floor protection to dispose of properly as is required of all hazmat material, of which mold remediation materials are considered hazmat. This includes the cost of bag(s) and the landfill fee.   
  Office 01 fee is a small percentage that covers all the overhead backend office supports the jobs. Including: fuel, vehicle, phone; materials and services for accounting, human resources, marketing; office staff labor who perform those services; insurances to cover staff and property (General Liability,Vehicle).  We do not pad other line items to cover these expenses and they are essential needs for the business.
  The final invoice total came to $1,189.32.
  We apologize if the explanation over the phone was inadequate to clear up the concerns and hope this explanation clears up the questions about the estimate and final invoice.  

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