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Complaint Details
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Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This has happened within the last month. I lost my job and I'm also a realtor so money has been a problem. I ******** my account which I accept the fee, then it gets to be over $1000 and they just decline the transaction but still charge me the $32 fee. Over the past month, they have charged me ****************************** $1088 which is double what I was originally overdraft for, $500. Outrageous! How are you helping the problem! Now I'm negative $1588.Customer response
08/11/2023
They said they're refunding me the 34 overdraft fees.Customer response
08/15/2023
So they originally refunded me a few overdraft fees then when I deposited money they immediately put it on hold and have given me another 4 overdraft fees while money is pending in my account.
Business response
08/18/2023
We would like to thank the consumer for taking the time to express their additional concerns regarding their experience. We will be communicating our response directly to the consumer to be able to fully resolve any issues or additional concerns.Customer response
10/12/2023
They're charging me overdraft fees when there's money in my bank account?! How can they do that!Business response
10/24/2023
We thank the consumer for taking the time to express additional concerns. We have communicated directly with the consumer to ensure resolution and have requested direct contact if needed in the future.Business response
10/25/2023
We thank the consumer for taking the time to express additional concerns. We have communicated directly with the consumer to ensure resolution and have requested direct contact if needed in the future.Customer response
10/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
06/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Auto Loan financed with PMCU. I am co signer for daughter ****** *****************. Car deemed totaled on Feb 13, 2023. It took some time for insurance co, Esurance to solve our claim. I received a letter from PMCU that insurance of $1600 would be purchased on my behalf if I did this not show proof for dates of May 1, 2023 to current. I contacted PMCU on June 26, 2023 and was informed by **** ***** that all I needed was Letter of Guarantee with total loss date from Esurance. Letter was emailed from Esurance to PMCU on same day. I called PMCU next day June 27, 2023 to follow up. I spoke with rep ****** who confirmed Letter of Guarantee with total loss date of Feb 13, 2023 was received from Esurance. He also also informed me insurance amount of $1600 will no longer be needed(for May 1 to current) as the letter is showing total loss date of Feb 13. I checked my PMCU account June 29th and $1620 for insurance was added to my loan. I contacted PMCU who referred me to CPI, the insurance **** for PMCU. I spoke with ***** who advised me they would need documentation from loan **** and was referred back to PMCU loan **** I was transferred to supervisor named *******. ******* would not let me speak and kept insisting I was responsible for insurance and that he cant just take my word that my car was totaled. I tried to explain that Letter of Guarantee with total loss date should be on file. He disregarded my words and would not answer my questions. I called CPI **** again and spoke with ***** who reached out to loan ****. After being placed on hold, ***** informed me she was advised by loan ****. they are still waiting on my Letter of Guarantee. I continue to get conflicting info and run around. On June 27, 2023, when I spoke with representative ****** at PMCU he confirmed Letter of Guarantee was received from Esurance with total loss date of February 13,2023. He advised letter was showing on my account and that the letter was signed on their end and sent to Esurance.Business response
07/11/2023
We would like to thank the consumer for taking the time to express their concerns and provide details around their experience. We have reached out to the consumer directly to resolve the issue. We encourage the consumer to contact us with further questions.Customer response
07/12/2023
Complaint: 20258146
I am still waiting for issues to be resolved:
**************************** And ****** *****************Business response
08/02/2023
We have mailed a response to the member (as well as talked to them) prior to July 11, 2023. We then posted this on the BBB website for ********************:
We would like to thank the consumer for taking the time to express their concerns and provide details around their experience. We have reached out to the consumer directly to resolve the issue. We encourage the consumer to contact us with further questions.Business response
08/02/2023
I am the new recent point person for our organization for BBB, and I have just seen the update posted on 7/12/23 regarding further follow-up. I am sending that to our necessary departments now for immediate reply. Thank you for your patience.Business response
08/02/2023
The attached email thread shows that I have just updated our staff on their response for ** to issue the next follow-up.
Many thanks.Business response
08/07/2023
Here is a timeline of what has taken place since the customer last reached out:
7/7/23 PMCU contacted ********************* and she appreciated the phone call. We reviewed the following bullet points.
* Apologize for the challenges
* CPI has been refunded
* We reached out to the dealership and were able to get the warranty cancelled. A check was being mailed from the dealership and we will post to account once PMCU receives it.
* PMCU is in communication with Esurance on the total loss check
* We have made changes to our processes for the future
* We have provided training to team members.
7/16/23 PMCU informed ********************* that we received the warranty check from dealership.
7/17/23 PMCU informed ********************* that we received the insurance payment check.
7/27/23 ********************* closed the share savings
We have followed up to be sure that the member is happy with the end solution, which has been indicated to us as Yes.Business response
08/08/2023
We have responded to the consumer and were happy to review the situation further if they have any additional questions. Please contact our **************** Department if more assistance is required at ************.Initial Complaint
03/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I noticed a hard inquiry from Premier Members Credit Union on my credit report and contacted the company about it as I did not authorize any inquiries. After several hours of phone calls I spoke with someone at Premier Members Credit Union and they informed me that they can pull my credit whenever they want do to a loan I signed over 7 years ago. I want this hard inquiry removed.Business response
03/24/2023
We would like to thank the consumer for taking the time to express their concerns and provide details around their experience. We have responded to the consumer directly on this issue. We encourage the consumer to contact us with further questions.Customer response
03/24/2023
Complaint: 19588739
I am rejecting this response because:
They have not spoken to me regarding this issue.
Sincerely,
*******************Business response
03/30/2023
Our sincere apologies, we used an old address when we mailed correspondence to this consumer. We are in contact with the consumer and have provided information that was requested.Initial Complaint
02/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have routinely encountered situations with this credit where I am unable to use my card with no notification or advanced notice. This bank is regularly unwilling and unable to do what needs to be done to give me access to my money through my card. This afternoon (Saturday, February 4, 2023) I was trying to buy groceries and was ultimately unable to because of some problem with my card on the credit union's part. When I tried to contact them via their 24/7 phone support that is listed on their website, I was told that no one is available and to call back during normal business hours. I contacted the 800 number also listed on their website and was told that their system was down and to contact during normal business hours. It is Saturday afternoon and I am unable to access my money to pay for my groceries. I will have to call on Monday, and since I work overnights, that means I'll have to be awake at a time when I should be sleeping on a day that is not my day off because this credit union has locked me out of using my card. Additionally, I was just in a house fire last week and am needing to access my card more than normal. This credit union has given me no means with which to troubleshoot this issue, and like I said, this is something that has happened often before. I'd be happy to provide details of those instances as well. I travel often and have more than once been stranded because I couldn't access funds because of technical issues or other issues on PMCU's end.Business response
02/15/2023
We would like to thank the consumer for taking the time to express their concerns and provide details around their experience. We have reached out to the consumer directly to resolve the issue. We encourage the consumer to contact us with further questions.Initial Complaint
01/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had proof of insurance company fined us anyway did not notify ** . Increased are car payment did not notify us. Put our car in repossession did not notify us. We had to pay over $3000 to keep our car and bring our payments back to normal. Everytime we make a payment it takes weeks to update the payment. They refuse to send a copy of our contract. Worst financing company I have ever dealt with.Business response
02/01/2023
We would like to thank the consumer for taking the time to express their concerns and provide details around their experience. We have reached out to the consumer directly to responds to this issue. We encourage the consumer to contact us with further questions.Customer response
02/02/2023
Complaint: 18873972
I am rejecting this response because: you did not address my concerns or reach out to me. Your company has several complaints about the same issue.
Sincerely,
*****************************Business response
02/16/2023
We have attempted to contact this consumer, provided contact information, but received no calls back and attempted to leave voice mail messages on multiple lines but were unable to do so as both mailboxes were full. We remain open to communicating with the consumer.Initial Complaint
01/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have tried to refinance my house with PMCU, initially I applied and provided all documents and statements that bank required, I was told and even signed a second application/disclosure and was told everything looked good. Couple weeks go by I dont hear anything from the bank and I contacted the mortgage banker last Tuesday that I was working with to ask how are things proceeding, he than told me he will let me know Thursday the latest by Friday, I did not hear from him so I just called him today (Monday the 9th) to find out of he knows anything, he told me than that underwriter has rejected my Loan do to decrease in my income, my income has increased over $7,000, seems like they didnt even take time to look at my income taxes. 5 weeks wasted, and higher interest in that time period. Totally unprofessional organization.Business response
02/06/2023
We would like to thank the consumer for taking the time to express their concerns and provide details around their experience. We have reached out to the consumer directly to responds to this issue. We encourage the consumer to contact us with further questions.Initial Complaint
01/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
12/27/2022 I would like to have some help with investigation on a car loan, I have not received no statements and I have no access to online account to see anything that I have paid on my car loan, when I called the credit union, they told me the first three statements are free and the rest I would have to pay $25 a statement that I never received, I also have so many issue with getting over charged for insurance, I send in proof of my insurance and they tell me that I'm not insured and I'm lying it and raising my car payment without telling me they raised my car payment, they took my car and said I have to pay an extra $800 plus the tow fee of ****** so the total of ******** plus $1500 extra for the payoff price, I am have issues with getting my belonging out of the vehicle the tow guy gave me no paper work on the car at all, I have been told three different amounts of what I would have to pay to get my car back, and if I pay this amount that they are telling me to pay the question is are they going to give me my car back after I pay them, if you can please help me and investigate these issues and my car loan account.Business response
01/12/2023
We would like to thank the consumer for taking the time to express their concerns and provide details around their experience. We have reached out to the consumer directly to responds to this issue. We encourage the consumer to contact us with further questions.Initial Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a vehicle loan through Premier Members Credit Union that I paid in full July 2022. It is now November 2022 and I have yet to receive the title. There has been ZERO communication from Premier, I have had to reach out every single time in order to receive and update. I have called multiple times and have not received any sort of follow up. I wish I would have logged the amount of times and dates that I have called them but I had no idea that it would come to this. After not receiving the title after a month I called for an update and was told that the titles take 4-6 weeks to be sent out from the time that it is approved by the loan officer. I waited and still did not receive the title after 6 weeks. I called back and was told they were waiting on the state to release the title. I waited another 2 weeks and called back and was told the same thing. I purchased the vehicle in ******** but registered it in *******. I moved to ****** over a year ago and my parents kept the car to sell it, they wanted to change the plates and register it in ********, I was told by the ******** tag agency that they needed a copy of the title in order to do so. I requested this from Premiers. Then I called last week and was told that they are waiting on ******** to release the title, again they never once followed up with me and I had to call to get the information. I asked to speak to a manager to which I reached a voicemail and it is now the following week and I still haven't heard from them. I called today and was told that there was an update, that ******** needs me to come in to fix something on the title before releasing, never got a call from the manager. I finally was able to speak to a supervisor who is supposed to return my call, it's been 30 minutes and I still haven't heard back and not sure that I ever will. It's been FOUR months and I haven't received the title of the vehicle that I've been trying to sell. Not once did I receive a follow up call like I requested.Business response
11/15/2022
We would like to thank the consumer for taking the time to express their concerns and provide details around their experience. We have reached out to the consumer directly to respond to this issue. We encourage the consumer to contact us with further questions.Initial Complaint
09/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have an auto loan through PMCU, I have full coverage on my vehicle and always have. This information has been provided to them several times, their name added as the lean holder in fact, which again was provided to them. The kept sending letters stating they were going to add a $12,668 policy to our loan. Again they were sent the insurance information. They response to give them 72 hours to apply it to our account. This was not done and my husband was called letting him know they were adding this ridiculous amount of money to our loan balance. My husband again told them the vehicle has full insurance and their name has been added, yet the problem is not resolved and this unorganized organization is trying to add $12,688 to our loan balance. This has to be illegal. The vehicle is insured and has also been insured this is verifiable.Business response
09/08/2022
We would like to thank the consumer for taking the time to express their concerns and provide details around their experience. We have reached out to the consumer directly to resolve the issue and have shared contact information for any additional concerns.
The letter that was sent to the member is attached for your reference.Initial Complaint
07/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I visited the Premier Members Credit Union bank office to open an account. After providing my drivers license and contact information from the teller, I sat down in the waiting area. I waited for ***************************************** their office on their computer. The other employee was with a customer and it looked like they were going to be a long time (i.e. more than 15 minutes more). Due to the wait of what seemed to be over 30 minutes, I left the bank office, and decided that I would apply for my business account online.I applied for a business account online ******************** Services LLC DBA *********************** I received a letter stating that my credit was an issue, and I was denied because I had a home mortgage. To be clear, I have an 830 FICO score which is 20 points below the BEST score possible. I have ZERO late payments. I pay off my credit card balances EVERY MONTH. I own a home so therefore I have a mortgage. I called the phone number on the letter that was sent to me, and the customer service person who answered acted as if they didn't know how to respond to my request. I explained to them that it is normal to have a mortgage, and that an 830 credit score is near perfect!I asked for someone to call me back and/or email me. I provided my email and phone number, and I have received zero response. I would like a review of my application and a response from Premier Members Credit Union by a human being. I would like an explanation on why my almost perfect credit score is insufficient, or why owning a home prevents an LLC owner from opening up a bank account.Business response
07/14/2022
Premier Members Credit Union has received this complaint. We are researching the situation and will respond again when more information is available.Business response
07/19/2022
Premier Members Credit Union would like to thank the consumer for taking the time to express their concerns and provide details around their experience. We have researched the issue and worked directly with the consumer to resolve their issues.Customer response
07/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Get a QuoteCustomer Complaints Summary
13 total complaints in the last 3 years.
2 complaints closed in the last 12 months.