ComplaintsforU. S. Mechanical Company, Inc.
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Complaint Details
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Initial Complaint
07/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had US Mechanical out 3 separate times for same reason. Ductwork leaking air under house. First time it was fixed. Second time technician said it was coming from other places. But after done the airflow was worse. Third time came out and blamed it on rats when I specifically said it was coming from right under the unit. I got under the house fixed it myself and there is absolutely no signs of mice or rats in my Ductwork.Business response
07/11/2021
We always appreciate customer feedback and our goal is to provide five star service. We provide the highest quality workmanship and satisfaction guarantees in the business. We stand behind our work. Unfortunately, our guarantees do not cover instances that are out of our control such as acts of god, animal, or vermin infestation. Damage done by rodents is not covered by our guarantees. Please reach out if you would like to discuss further. Thank You. Darrin M**** General ManagerCustomer response
07/11/2021
Complaint: ********
I am rejecting this response because:
the damage was not done by God, or vermine infestation. The damage was done by your tech pulling the ductwork from the furnace outlet. As I stated when I called to have it repaired. I personally had to repair it and can tell the tech never looked at what I was talking about. I have pictures and videos of where the damage was and that there is absolutely no mice or rat poop in the ductwork. Sincerely,
****** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.