Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought 6 windows from 1st choice about 8 months ago for total of $17247 . The windows finally arrived was installed August 3 and 4 . However immediately after the installation was completed I noticed some issues with one of the windows and took some pictures and sent to 1st Choice office. They schedule an inspection August 16 , 2022 . No body showed up. It was rescheduled for August 17th, again no body showed up and this time no contact was made by the supplier for rescheduling. So we are waiting for a resolution with no avail
Business Response
Date: 08/31/2022
***************,
This complaint is very unjustified. My office spoke with you last week to let you know that ***** (the manufacturer of the windows) had not received all of the parts to complete your warranty work. We had told you that we would reach out the follow week) to schedule a time for the manufacturer and installation team to complete the needed repairs. We spoke with your wife to reset the appointment that had been set up, again due to parts not being provided by the manufacturer yet. We rescheduled this appointment for the following week. My sincerest apologies that you did not receive this update. We contacted your wife on the phone number provided on your paperwork. In the event that we should not have used this information for scheduling or anything else you should have let us know that. We would have been more than happy to make notes in your file to only speak with you, however we were not given that information. I truly am sorry that your family is going thru such a difficult time with your wifes dementia. I am also sorry that you dont understand how complaints such as yours can affect my family. I own a small business that I have worked very hard to build. I am responsible for making sure that during these very difficult times in our world, my employees families are provided for. This type of complaint, in that frankly is fictional, affects a lot of different people. I am not happy as to how our conversation ended however the way you spoke ***************,
This complaint is very unjustified. My office spoke with you last week to let you know that ***** (the manufacturer of the windows) had not received all of the parts to complete your warranty work. We had told you that we would reach out the follow week) to schedule a time for the manufacturer and installation team to complete the needed repairs. We spoke with your wife to reset the appointment that had been set up, again due to parts not being provided by the manufacturer yet. We rescheduled this appointment for the following week. My sincerest apologies that you did not receive this update. We contacted your wife on the phone number provided on your paperwork. In the event that we should not have used this information for scheduling or anything else you should have let us know that. We would have been more than happy to make notes in your file to only speak with you, however we were not given that information. I truly am sorry that your family is going thru such a difficult time with your wifes dementia. I am also sorry that you dont understand how complaints such as yours can affect my family. I own a small business that I have worked very hard to build. I am responsible for making sure that during these very difficult times in our world, my employees families are provided for. This type of complaint, that frankly is fictional, affects a lot of different people. I am not happy as to how our conversation ended however the way you spoke to me and the language used certainly was not necessary. Having your daughter post a negative review about us and threatening to have us investigated before she knew the facts was incredibly wrong! I certainly did not appreciate her telling me that she wanted to hurt my company by posting reviews PRIOR to reaching out to discuss the situation was ridiculous. I appreciated that she removed the reviews (on more than one occasion) after speaking with me. Any threats or negativity from you or your family at this point will be considered harassment and slander. I have let the representative from Anlin know that you are unhappy with their product and they will contact you directly to schedule any required repairs. I wish you the best in what seems to be a very difficult time for you and your family and would very much appreciate your removal of this complaint as it is unjust and unfair to my company.to me and the language used certainly was not necessary. Having your daughter post a negative review about us and threatening to have us investigated before she knew the facts was incredibly wrong! I certainly did not appreciate her telling me that she wanted to hurt my company by posting reviews PRIOR to reaching out to discuss the situation was ridiculous. I appreciated that she removed the reviews (on more than one occasion) after speaking with me. Any threats or negativity from you or your family at this point will be considered harassment and slander. I have let the representative from Anlin know that you are unhappy with their product and they will contact you directly to schedule any required repairs. I wish you the best in what seems to be a very difficult time for you and your family and would very much appreciate your removal of this complaint as it is unjust and unfair to my company.
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