ComplaintsforKidsTown Drop-In Child Care Center In Parker, Inc.
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Complaint Details
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Initial Complaint
08/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The complaint pertains to the KidsTown Center in Smoky Hill which is part of several centers including the Parker location. On August 5th we purchased a 48-hour care package for $460.50 from the center for our four year old child. We used 6 hours of the package, leaving approximately $400.00 left. Our child's experience that day brought concerns that there is a significant lack of appropriate supervision, structure and safety for children, and documentation of indents or reporting of this to parents. We contacted the Smoky Hill Center, Holly W*****, who we understood to be the site director. We were told that there was no option to get a refund, there was no inquest as to what the "incident' was, no offering to rectify or remedy the safety issue. We attempted several times to talk with Mrs. W*****, who as of August 13th we understand to be the Regional Director, only to be told there is no refund, and we have no recourse. Unfortunately, she has became defensive & combative.Customer response
08/19/2021
Good Morning-We have received the refund and can close this complaint.Thank you for your help with this matter.
Sincerely,
***** ******10.2.3
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.