Business ProfileforCrocs, Inc.

Purchased Balled Pink Croc size 8 women April 1st 2024.I paid $65.52 in total I was only sent an order confirmation email that same day. Tracking #: PBXGAEAF52940108637D Since April 1st there was an update for tracking on April 3rd ( Shipping label created) Then on April 6th it updated saying package not received by first hub or carrierSince April ***** have not received any type of update.April 8th 2024 I call Crocs customer service, they let me know my package was lost by the carriers. I was then immediately put on hold and she took package everything she said- my package was magically not lost but i just need to wait a few days.Thats all that i was told. I was not told an estimated delivery, i wasnt told they will try to contact the carrier to try and rectify the situation. I was basically told to sit and wait for a package that will never come because i was already told its lost. Its definitely lost if i have not received any sort of shipping update other than the slip being created. If i had not called them, i wouldnt have any idea what is going on with my package. Their customer service doesnt do much either.